Customer Service
Last Update: July 15, 2025
2. Assumption of Risk; Waiver and Release of Claims
3. Mutual Arbitration Provision
5. Using the App and our Services
8. Indemnity
11. Network Access and Devices
12. Governing Law and Jurisdiction
THANK YOU FOR CHOOSING LIME!
IMPORTANT NOTE ON ARBITRATION: PLEASE CAREFULLY REVIEW THE ARBITRATION PROVISION IN SECTION 3, WHICH REQUIRES YOU TO RESOLVE ANY DISPUTES WITH US ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION. YOUR AGREEMENT TO THESE TERMS INDICATES YOUR EXPRESS ACKNOWLEDGEMENT AND AGREEMENT THAT YOU HAVE READ AND UNDERSTAND HOW THE ARBITRATION PROVISION WORKS.
1. Contractual Relationship
Neutron Holdings Inc., dba Lime (hereafter “Lime”, or “we”, “us”, or “our” depending on context), is a global leader in shared electric micromobility transportation services. Lime is pleased to offer you access to its shared micromobility offerings subject to the important terms and conditions of this User Agreement, including any terms incorporated by reference herein (collectively, the “Terms”). These Terms govern your access to and use of Lime products and/or services (collectively, our “Services”), so please read them carefully and make sure that you fully understand them before using the Lime Services. If you do not wish to review, or don’t understand, or agree to be bound by the Terms, please do not access or use the Lime Services.
The Services, as defined above, include the Lime mobile application (the “App”), electric bikes, electric gliders, electric scooters, adaptive vehicles, helmets, and any related equipment, innovative features or functionality that Lime may deploy on or through its electric vehicles, as well as our websites, personnel, customer support, and any other information, technology, or services we make available. Our App may also offer functionality for user-owned vehicles, such as locking and unlocking. We are not a common carrier; our Services are a convenience for qualified users, and alternative transportation options are available to the public. For clarity, when we refer to “Products” in these Terms, we mean the physical items that are part of or otherwise utilized by you in Lime’s offering of the Services, such as bikes, scooters, gliders, helmets, and other equipment. From time to time, the App may also provide route planning features, estimated pricing, and parking suggestions based on the destination you enter before a trip. This functionality is provided solely as a convenience and does not constitute a guarantee of availability, safety, or accuracy. Final ride pricing and route conditions may differ from estimates or suggestions shown in the App.
By using our Services (including, but not limited to, creating a Lime user account, using the Lime App, registering for certain Lime product and pricing promotions or subscriptions, and accessing and using the Lime vehicles and services), you represent and warrant that you are of legal age to enter into binding contracts and agree to these Terms. In addition to your own personal capacity, you also represent and agree that you have the necessary authority to agree to these Terms on behalf of any other party(ies) that access and/or use the Lime Services through your account (e.g., for group rides), and on behalf of an entity you’ve included in your user account registration.
By accessing and utilizing the Lime Services, you acknowledge that you have agreed to comply with the Terms as a condition of your use of the Services. Lime reserves the right to amend these Terms from time to time, and the revised version is effective as of the date it is published. By continuing to access or use the Services after that date, you agree to be bound by the revised version. In addition, the cities in which you use Lime Services may also have local ordinances, laws, regulations, etc. available here that govern your use of the Lime Services within its jurisdiction. You acknowledge and agree that it is your responsibility to review, understand, and comply with all such local ordinances, laws, regulations, etc., which are incorporated herein by reference, as material Terms of the Agreement. The Terms, as Lime may amend from time to time, expressly supersede any prior agreements or arrangements that Lime may have with you. You remain free to stop using the Lime Services at any time, and Lime reserves the right to terminate these Terms or your access to and use of any of the Lime Services, at any time and for any reason (or no reason at all) in Lime’s sole discretion.
2. Assumption of Risk; Waiver and Release of Claims
PLEASE READ AND UNDERSTAND THIS SECTION CAREFULLY. THIS SECTION DESCRIBES YOUR LEGAL RELEASE OF YOUR RIGHTS, INCLUDING: YOUR ASSUMPTION OF ANY RISK ASSOCIATED WITH YOUR USE OF THE LIME SERVICES AND YOUR WAIVER AND RELEASE OF ALL LIABILITY AGAINST ALL RELEASED PARTIES (DEFINED BELOW), INCLUDING LIME. IF YOU DO NOT READ, UNDERSTAND, OR AGREE TO BE LEGALLY BOUND BY THESE TERMS, PLEASE DO NOT ACCESS OR USE THE LIME SERVICES. THE RELEASED PARTIES MAY PLEAD SUCH RELEASES AS A COMPLETE AND SUFFICIENT DEFENSE TO ANY CLAIM, AS INTENDED THIRD PARTY BENEFICIARIES OF THIS RELEASE. PLEASE NOTE, YOU ARE FREE TO DECLINE ACCESS TO OR USE OF LIME SERVICES IF YOU DO NOT AGREE TO THE TERMS AS SET FORTH HEREIN. YOUR ACCESS TO AND USE OF THE LIME SERVICES REPRESENTS YOUR ACKNOWLEDGEMENT OF AND AGREEMENT TO BE LEGALLY BOUND BY THESE TERMS.
The term “Released Parties” in these Terms means (i) Lime and its affiliates and subsidiaries, our and their respective owners, managers, officers, employees, directors, agents, representatives, successors, assigns, licensees, distributors, vendors, and third parties with whom we authorize or otherwise partner with to distribute, market or otherwise commercialize the Services, (ii) municipalities and public entities (including all of their respective elected and appointed officers, officials, employees and agents) which authorize us to operate the Services, (iii) owners and ground lessees of the property (including all of their respective elected and appointed officers, officials, employees and agents) which authorize us to operate the Services on its premises, and (iv) to the extent you access the Services using a third-party application, website, content, product or service, that third-party and all of its affiliates and subsidiaries and each of their respective owners, managers, officers, employees, directors, agents, representatives, successors and assigns.
IN CONSIDERATION FOR YOUR ACCESS TO AND USE OF LIME SERVICES, YOU, OR THE PERSON OR ENTITY ON BEHALF OF WHOM YOU ENTERED INTO THESE TERMS, OR, WHERE USE OF THE SERVICES IS PERMISSIBLE BY MINORS, YOUR LEGAL GUARDIAN AGREE TO :
ASSUME ALL RISKS ASSOCIATED WITH THE USE OF THE LIME SERVICES. You acknowledge that (a) there are inherent risks associated with the use of shared micromobility vehicles including those offered in accordance with the Lime Services, (b) the vehicles associated with the Services will be used by other people, both before and after your use of the Services, (c) the vehicles associated with the Services can become damaged or may be in disrepair due to regular use, wear and tear, negligence of Lime or other users through vandalism, or other causes, and Lime is often not notified of such damage or disrepair right away; (d) although Lime endeavors to keep the vehicles in good repair, the vehicles associated with the Service (s) that you use may be damaged or in need of repair, and (e) your use of the Services may result in injury or illness including, but not limited to, BODILY INJURY, DISEASE, STRAINS, FRACTURES, PARTIAL OR TOTAL PARALYSIS, OTHER AILMENTS THAT COULD CAUSE SERIOUS DISABILITY, MENTAL OR PHYSICAL ANGUISH, OR DEATH. These risks and dangers may be caused by the negligence or omission of Lime, the negligence of others, including other pedestrians or motorists, or may arise from the repair, maintenance or operation of the vehicles associated with the Services, weather conditions at the time of use, roadway conditions, or other causes, including from any other additional foreseeable or unforeseeable causes. By accessing and using Lime Services, you, on behalf of yourself, your personal representatives and your heirs, and any other party for whom you authorize to access and use the Lime Services through your user account, hereby EXPRESSLY AGREE TO ASSUME ALL RISKS AND ACCEPT ALL RESPONSIBILITY FOR ANY ACCIDENT, PERSONAL INJURY, PROPERTY DAMAGE, DEATH OR DISABILITY THAT YOU MAY SUFFER AS A RESULT OF USING THE SERVICES for any such injuries, losses, and/or damages, including those caused solely or in part by the negligence or omission of any of the Released Parties.
WAIVE AND RELEASE OF CLAIMS AGAINST RELEASED PARTIES. You, on behalf of yourself, your personal representatives and your heirs, and any other party for whom you authorize to access and use the Lime Services through your user account, hereby EXPRESSLY AGREE TO WAIVE AND RELEASE ALL RELEASED PARTIES FROM ANY AND ALL CLAIMS (INCLUDING THOSE IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTORY AND/OR ANY OTHER GROUNDS) INCLUDING, WITHOUT LIMITATION, CLAIMS FOR OR RELATING TO ANY ACCIDENT, PERSONAL INJURY, PROPERTY DAMAGE, DEATH OR DISABILITY THAT YOU MAY SUFFER AS A RESULT OF USING LIME SERVICES, including those caused solely or in part by the negligence or omission of any of the Released Parties. This WAIVER AND RELEASE includes any claims for injury or illness including, but not limited to, BODILY INJURY, DISEASE, STRAINS, FRACTURES, PARTIAL OR TOTAL PARALYSIS, OTHER AILMENTS THAT COULD CAUSE SERIOUS DISABILITY, MENTAL OR PHYSICAL ANGUISH, OR DEATH whether caused by the negligence or omission of Lime, the negligence of others, including other pedestrians or motorists, or may arise from the repair, maintenance, or operation of our Services, weather conditions at the time of use, roadway conditions, or other causes, including from any other additional foreseeable or unforeseeable causes.
WHEN PERMITTED BY LAW, THE RELEASED PARTIES WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES, DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES. IN ALL CASES, THE RELEASED PARTIES WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.
Your use of our Services is a privilege, not a right, and is voluntary. YOU DO NOT HAVE TO USE LIME SERVICES. You acknowledge and agree that your access to and use of the Lime Services is done with full knowledge of all RISKS and you agree to the ASSUMPTION OF RISK AND THE WAIVER AND RELEASE OF CLAIMS. It is your responsibility to use our Services safely. You are responsible for any harm that you may cause to other people, animals, and/or any property while using the Lime Services. (See Section 8 (Indemnity)).
3. Mutual Arbitration Provision
Before commencing arbitration, you shall provide Lime’s legal department with written notice of your dispute sent to [email protected], including factual information to allow for evaluation of the dispute and your requested relief. Most disputes can be resolved this way.
We each mutually agree to resolve any justiciable disputes between us exclusively through final and binding arbitration instead of filing a lawsuit in court. The parties agree and acknowledge that this Mutual Arbitration Provision evidences a transaction involving interstate commerce and that the Federal Arbitration Act (9 U.S.C. §§ 1-16) (“FAA”) will govern its interpretation and enforcement and proceedings pursuant thereto and will apply to any and all claims arising out of or relating to your access or use of the Services or Products, any communications, advertising or marketing by or regarding us or the Services or Products, any Products or Services sold or distributed through the Services that you received as a consumer of our Services or Products, any aspect of your relationship or transactions with us, any of our actual or alleged intellectual property rights, and all other aspects of your relationship with us, past, present or future, whether arising under federal, state or local statutory and/or common law (collectively, the “Dispute”). We each also expressly agree that this Agreement will be governed by the FAA even in the event you and/or we and/or these Terms are otherwise exempted from the FAA. Any Disputes in this regard shall be resolved exclusively by an arbitrator.
Class Action Waiver. We each mutually agree that by entering into this agreement to arbitrate, we both waive our right to have any Dispute or claim brought, heard or arbitrated as, or to participate in, a class action, collective action and/or representative action, and an arbitrator shall not have any authority to hear or arbitrate any class, collective or representative action (“Class Action Waiver”). In any case in which (1) the Dispute is filed as a class, collective or representative action and (2) there is a final judicial determination that all or part of the Class Action Waiver is unenforceable, the class, collective and/or representative action to that extent must be litigated in a civil court of competent jurisdiction, but the portion of the Class Action Waiver that is enforceable shall be enforced in arbitration.
Any Dispute shall be determined by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, us, unless the parties agree otherwise in writing. Regardless of which party brings a claim subject to arbitration, each party will be responsible for arbitration fees in accordance with the applicable law and arbitration rules. If, however, any laws require Lime to pay a greater portion or all of such fees and costs in order for this Section 3 to be enforceable, then we will have the right to elect to pay the fees and costs and proceed to arbitration.
If an in-person arbitration hearing is required, then it will be conducted in the “metropolitan statistical area” (as defined by the U.S. Census Bureau) where you are a resident at the time the Dispute is submitted to arbitration. The arbitrator or arbitration panel, as the case may be, will apply and be bound by this Section 3 and any additional terms, and will determine any Dispute according to applicable law and facts based upon the record and no other basis, and will issue a reasoned award.
Delegation Clause. Only an arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any Dispute arising out of or relating to the interpretation, applicability, enforceability, or formation of this Mutual Arbitration Agreement, including without limitation any claim that all or any part of this Mutual Arbitration Agreement is void or voidable. An arbitrator shall also have exclusive authority to resolve all threshold arbitrability issues, including issues relating to whether these Terms are applicable, unconscionable, or illusory and any defense to arbitration, including without limitation waiver, delay, laches, or estoppel. Notwithstanding any other clause contained in this Section 3, any claim that all or part of the Class Action Waiver is unenforceable, unconscionable, illegal, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. All other disputes with respect to whether this Mutual Arbitration Provision is unenforceable, unconscionable, applicable, valid, void or voidable shall be determined exclusively by an arbitrator, and not by any court.
Application to Third Parties. This Mutual Arbitration Provision shall be binding upon, and shall include any claims brought by or against any third parties, including but not limited to your spouse, domestic partner, heirs, estate, third-party beneficiaries and assigns, where their underlying claims arise out of or relate to your use of the Products or Services. To the extent that any third-party beneficiary to this agreement brings claims against Lime, those claims shall also be subject to this Mutual Arbitration Provision.
Except as provided in the Class Action Waiver, the arbitrator may award all remedies to which a party is entitled under applicable law and which would otherwise be available in a court of law, but shall not be empowered to award any remedies that would not have been available in a court of law for the claims presented in arbitration. The arbitrator shall apply the state or federal substantive law, or both, as is applicable.
This Mutual Arbitration Provision will survive any termination of the Services and/or Products and/or your relationship with us.
This Mutual Arbitration Provision is the full and complete agreement relating to the formal resolution of Disputes covered by this Mutual Arbitration Provision. In the event any portion of this Mutual Arbitration Provision is deemed unenforceable, the remainder of this Mutual Arbitration Provision will be enforceable.
Exceptions to the Arbitration Provision: Notwithstanding the foregoing, the requirement to arbitrate Disputes in this section does not apply to:
Small Claims. You or Lime may bring a Dispute in small claims courts of a competent jurisdiction (provided that the small claims court does not permit class or similar representative actions or relief). Lime reserves the right to reject your request for arbitration for any Dispute which can be resolved in small claims courts.
IP Claims. Disputes solely
related to any alleged infringement of intellectual property rights, including but not limited to patent, copyright, trademark, tradename, trade dress, trade secret, or moral rights that you or Lime may hold, are excluded from this Arbitration Requirement. All other Disputes, including publicity rights, privacy rights, and Disputes that are not related to intellectual property or intellectual property rights but are jointly filed with IP Claims, remain subject to the arbitration requirement.
4. Lime User Account
Account Set Up. In order to use most aspects of the Services, you must register for and maintain an active personal user account, which requires a valid debit or credit card or other approved payment method with expiration date and billing postal code as well as other requested information depending on the Service (for example, a driver’s license is required for some Services in some jurisdictions). Alternative account creation and payment methods are available for some of our Services if they are available in your area, such as Lime Access. What you provide to us must be true, accurate, complete and updated as necessary to remain accurate. If applicable, create a username and a strong password and don’t share either with anyone – your account is personal to you and not intended for anyone else, and you are responsible for all activity that occurs under it. Let us know immediately if you suspect unauthorized use of your account. We have the right to provide information about you or your various account details (like billing, account, content or use records and related information) if required by law (which may include mandatory data sharing with governments), and to protect our rights, customers or business.
A Note on Fraud. We take it seriously, both for your protection and ours. You may only use a payment method that you have the legal right to use and you authorize us to charge any payment method you designate for any charges you incur. If we suspect that any information you’ve provided is inaccurate, incomplete or fraudulent, we may suspend or terminate your account until the issue is resolved. During that time, you will lose access to some or all of our Services, either temporarily or permanently.
5. Using the App and our Services
Once your account is properly set up, you can use the Lime App to locate, reserve and/or access our available Services.
Reservations. Lime reserves the right to accept or reject reservation requests, and the receipt of a reservation confirmation does not constitute an acceptance or a confirmation of Lime’s offer or ability to make the Services available in any particular instance. Your access to and use of Lime’s Service is not confirmed unless and until a ride begins. If your reservation via the App is rejected after your request, you’ll receive the applicable refund assuming your payment method was actually charged. If pricing in the App turns out to be incorrect for any reason, we reserve the right to cancel or reject a corresponding reservation and will issue you the applicable refund.
Rules to Ride - Using the Lime Services. You agree to abide by the Rules to Ride applicable to each Lime Product you use. Your failure to do so may result in fines, penalties, or suspension or termination of your account.
Requirements to Use Lime Products and Services. You are prohibited from access to and use of the Lime Products or Services while under the influence of alcohol, drugs, or any other substance that could hinder your ability to operate a vehicle safely. If, despite this prohibition, common sense, and (likely) local laws and regulations, you choose to operate Lime’s Services or Products while impaired, you acknowledge and agree to assume all risks associated with or arising out of your use of Lime’s Products or Services, and you hereby expressly waive any and all claims against the Released Parties that are in any way associated with or arising out of your use of Lime’s Services or Products. Moreover, to the extent that you allow others to access and use Lime’s Products or Services under your user account (e.g., a group ride) and they are impaired, you acknowledge and agree to waive any and all claims against the Released Parties, and you agree to fully indemnify and hold harmless the Released Parties from and against any claims, costs, expenses, and the like that are brought by those other parties.
NOTE: At certain times, locations, or in compliance with local regulation, laws, or ordinances, the Lime App will remind you of this prohibition against impaired use of the Lime Products or Services by displaying the notice, below. You expressly acknowledge that you are not impaired and understand and agree to be bound by this prohibition against the impaired use of Lime Products and Services.
Don’t ride under the influence. It is dangerous to yourself and others, often illegal, and a breach of Lime’s User Agreement. Don’t do it. By proceeding, you confirm that you have not been drinking/taken drugs, and expressly waived and released all claims and agreed to cover all damages arising out of this ride to the extent permissible by applicable law as set forth in the User Agreement.Our Services rely on wireless networks and mobile devices, so occasional delays or latency may occur based on your connection, location, or device performance. These brief delays are normal and not considered service faults.
Our vehicles are offered for use by one rider only. You may not carry a passenger, child, or animal with you on the vehicle.
You are at least 18 years old and possess a valid license (where required).
You are able to operate our vehicles in a competent and safe manner and confirm that:
You know how, and are physically able, to use our vehicles safely and with care.
You will not use a vehicle if you have a condition that affects your ability to ride safely (e.g. impaired balance).
You will not carry any items unless properly and safely secured in a vehicle basket, where available.
You will not use any mobile device while riding a vehicle. Do not text or call while riding and safely pause your ride before doing so.
You understand that adverse weather and road conditions (rain, snow, ice, etc.) may impact handling and braking and you will adjust your riding behavior accordingly. You will use caution if riding at night. You agree not to ride, or end your ride safely, if you feel unsafe at any time.
Be aware of cars, bikes, scooters, and pedestrians at all times and exercise caution when riding in areas shared by others. Don’t ride on roads where our Products are not permitted by local law (e.g., highways).
In certain cities, local laws or regulations require us to stop operating, or lower speeds, during specific hours (a “Curfew Period”). You will be informed of such curfew in the App, and rides will automatically end at the start of a Curfew Period. You are responsible for completing your ride before curfew begins. We are not liable for any inconvenience caused by curfew-related shutdowns.
At the end of your ride, you must park the vehicle upright in the designated areas in the Lime App, ensuring it does not obstruct access or traffic.
You have viewed, understand, and agree to abide by Lime’s How to Ride and local rules, which are available in your Lime App Safety Center.
While we do our best to educate you on local laws governing how to use our Products and Services, you have familiarized yourself with local rules (speed limits, helmet laws, parking rules, areas where riding is restricted or banned, etc.), which you agree to follow. Don't use our Products and Services where or when prohibited. You are responsible for obeying all local traffic rules, regulations, and posted signs.
The App may show you a suggested route, available parking locations, and an estimated ride price based on your destination. These are for informational purposes only. Suggested parking pins may become unavailable during your ride, and route quality may vary depending on conditions outside of Lime’s control (e.g., traffic, construction, local laws). The final price of your ride may differ from the initial estimate.
Rules on Helmets.
Wearing a helmet (preferably Snell, CPSC, ANSI or ASTM-approved) is highly recommended any time you use our vehicles. Your helmet should be sized, fitted and fastened per manufacturer instructions.
Helmets and other protective gear may reduce the risk or severity of injury but are not guaranteed to prevent personal injury.
Where helmets are required, you must wear one to use our Products and Services.
If you ride without a helmet and are injured as a result, you waive any and all claims against the Released Parties arising out of your use of Lime’s Services or Products and assume all risks.
Safety Checks.
Before riding a Lime vehicle, perform a safety inspection, including all of the following:
Test the brakes by squeezing each one and rocking the vehicle back and forth. The vehicle should not move.
Inspect the vehicle for damage or cracks (body, frame, fork, wheel, fender, etc.).
Check to ensure the vehicle’s tires are properly inflated.
Check to ensure the head and tail lights are operational and reflectors are secure.
Confirm that the seat, pedals, and basket(s), if any, are securely attached and properly adjusted.
Check the battery life remaining and confirm it is sufficient to reach your destination.
If you notice any signs of damage or need for maintenance during your safety inspection DO NOT use the vehicle.
Please immediately report these to us by submitting a request via our Help Center or in your Lime App Help menu and reserve a different vehicle.
If you notice something during your ride, stop your trip as soon and as safely as possible.
If you don't report damage you encounter, it may be attributed to you and you may be held responsible for any associated costs.
Prohibited Uses.
You are prohibited from using our vehicles for any unlawful purpose or operating unsafely or in any manner not intended such as off-roading, racing, stunt or trick riding, through standing water.
Unless otherwise agreed by Lime in a separate written agreement, you may not use our Products and Services for hire, reward or for any other commercial use (like advertising, ride-sharing or food delivery). And of course, do not use our Services or Products in connection with the violation of any law.
You may not allow others to access our Products and Services using your account, except by utilizing Group Ride where available.
Do not tamper with or vandalize our vehicles or their components, or attempt to gain unauthorized or fraudulent access to our Service.
Please don’t lock up any Product with a lock that isn’t ours, because then we can’t unlock it (!).
Please don’t leave a Product in a manner or location which we can’t access (if everyone did that, there would be no Products to use). We may charge you up to $500 if we are not able to retrieve any Product due to your actions.
You are also not permitted to use our Services or Products to participate in activities beyond a particular Product or Service’s intended use. Some of these are obvious, but for example, no racing, mountain riding, stunts or trick-riding, riding up or down stairs, and don’t take a Product off-road or through massive amounts of water (beyond normal urban riding, of course). All of these uses can damage our Products or cause serious injury or death to you or someone else.
Weight Limit.
The maximum weight load, including your weight and all items you may be transporting, should not exceed
Lime Gen 4 ebike- 265 lbs (120 kg)
Scooter/Seated Scooter- 220 lbs (100 kg)
LimeBike/LimeGlider- 320 lbs (142 kg)
The maximum weight for cargo should not exceed:
Lime Gen 4 ebike/LimeBike/LimeGlider front basket- 15 lbs (7 kg)
Seated Scooter rear basket- 19 lbs (8.7 kg)
LimeBike/LimeGlider rear basket- 30 bs (15 kg)
Replacement Cost. If you damage a vehicle or the vehicle is considered lost or stolen under the terms of our User Agreement, you will be responsible for the associated costs. The replacement cost of a Lime vehicle is up to $1,500.
Our Products are all electric Products. We don’t have unlimited amounts of electric Products and they aren’t always available. This goes for our other Products too.
Electric vehicles require periodic battery charging and their charge level decreases with time and use. Many factors, including weather, terrain, and vehicle type, can affect how quickly a battery depletes. While we work hard to ensure our vehicles are generally well charged, it’s your responsibility to check the battery level before riding and to make sure it's sufficient for your intended trip. We can’t guarantee the charge will be enough to reach your destination.
Group Rides. For some vehicle types, the Services may allow you to start a “Group Ride,” that enables you to have your guests access and use Lime Services under your account, without the need of their own personal user account. You acknowledge and agree that in order to use this feature, you are responsible for ensuring that each of your guests have personally read and agree to be bound by the Terms and read our Privacy Notice. You are fully responsible for (1) ensuring that all of your guests are at least 18 years old (or other legal age of majority), (2) any damages and injuries that occur during the Group Ride that are caused by you or your guests, (3) only allowing one guest per vehicle, (4) paying for all of the fees that occur in connection with your Group Ride, and (5) you are legally responsible for all of your guests’ activity as if it was your own. Your guests who access Services are express and intended third-party beneficiaries of these Terms, and shall be bound by these Terms, including the Arbitration provision set forth in Section 3 (Mutual Arbitration Provision).
Treat Our Products With Respect.
Proper Use. If all customers treat our Products with respect, more of them will be available to use and in better condition. Our Products are unfortunately not indestructible, so please take good care of them when they are in your hands. They have weight limitations, which you can find in the Rules to Ride above. You may not use any Product to tow or haul a trailer, vehicle or other object. We expect you to use the Products safely, including when you carry cargo in general (where the vehicle has a safe place to carry cargo). For example, don’t carry cargo in a bike’s front basket if it blocks your visibility. If you leave any personal belongings on or in our Products or on our premises (and we find them), we’ll hold them for 90 days unless the law requires longer.
Proper Parking. The parking of a Product must take place within the operating area displayed in the Lime App, and, if indicated by the Lime App, within Mandatory Parking Zones and Mandatory Parking Spots in compliance with the local road traffic regulations and the parking rules displayed in the Lime App. Parking or leaving a Product within a No Parking Zone is expressly not permitted.
Damage. We expect that other than normal wear and tear, you’ll return (meaning locking up and/or deactivating) a Product in the same condition in which you received it. If you damage it (accidentally or intentionally), or fail to properly return it and damage occurs, you’ll be responsible for the associated costs. This can get pricey – you can find the replacement cost of each Product in the Rules to Ride for that Product. The same charges will apply for any Product not returned within 48 hours, which we consider lost or stolen and, depending on the circumstances, we may need to file a police report against you. We also reserve the right to take any action against you that the law allows, including holding you liable for the value of the Product.
Rental Periods. In general, the maximum rental time is 90 minutes, but may be shorter in some markets, or longer under a Lime Enterprise Solutions offering. Your ride on the Product will terminate after reaching the maximum rental time following commencement of the rental of the Product. Notwithstanding the foregoing, you may again rent the Product upon the termination of the rental period.
Product Pick-Up. If you are unable to return a Product to a valid area (for example, you have to leave it on private property, in a locked community or an otherwise unreachable area), and you ask that we pick that Product up, we may charge you a pick-up fee of up to $500. If you just plain abandon a Product in a place it shouldn’t be left, you’ll be responsible for all associated fees until it’s recovered, plus a service charge of up to $500. We may charge these amounts in our sole discretion to any payment method in your account and without notice.
Accidents or Damage to Products Generally. You must report any accident, crash, damage, personal injury, or a stolen or lost Product to us within two (2) hours of the accident or incident via the Lime App under the Safety Center or, in the event you are injured, as soon as reasonably practicable following the accident or incident. If an incident involves personal injury, property damage or a stolen Product, you must also file a report with the local police department within 24 hours of the incident (or, in the event you are injured, as soon as reasonably practicable following the incident).
Insurance. For certain Products and in certain locations, we may provide personal accident coverage and/or rider liability coverage for specified damages arising from your use of a Product if you fully comply with, and were in full compliance with, these Terms and all applicable insurance terms and conditions here at the time of the incident. In some locations, you must have your own motor vehicle insurance to use some of our Products. You agree to use your own motor vehicle insurance as the primary insurance. Damages beyond the limits of our insurance and below any applicable insurance deductibles are your responsibility. However, such personal accident or rider liability coverage does not cover damage that occurs while you are in breach of the Terms or any applicable insurance terms and conditions, and in such an event you will be responsible for the full cost of such damage. You must obtain a police report on any collision to benefit from our liability coverage or excess liability insurance. Our coverage is contingent on you paying any and all deductible amounts for each claim and your full cooperation with Lime, investigators, and our insurance partners in the event of an accident or damages to persons or property. Noncooperation may result in non-coverage under our insurance policies, as determined by our insurance carrier. For more information on our insurance coverage, exclusions and deductibles, click here.
6. Financial Terms
Pricing & Payment. You may use our Services on a per-ride and/or subscription and/or limited time offer basis (where such options are available). Some rides may have a minimum fee that could be in addition to any applicable start/unlock fee. Before you start a ride, you will see the applicable fees (e.g., start/unlock fee, per minute fee, and/or minimum fee). For the purpose of calculating fees incurred, ride times will be rounded up to the nearest minute. Please note that we may change pricing for our Products and Services at any time as we deem necessary or appropriate for our business. Our pricing is exclusive of taxes (like sales and value added) and other applicable governmental charges. Ride pricing may be subject to certain technical or operational factors described in Section 4d.
Your ride continues, and charges will apply, until the App confirms that the ride has ended and the vehicle is locked. Ride termination may be delayed by mobile network issues or other technical factors, including your device’s internet connection. You are responsible for ensuring that your ride ends properly. If you do not receive confirmation in the App, you may continue to be charged.
We may place a temporary hold on your debit/credit card account before you start a ride to verify your payment information is still valid and/or to verify your debit/credit card has the necessary funds to cover the fees incurred for that ride. Pre-authorization is not a charge to your account, it is a hold on those funds. Pre-authorizations can reduce your available balance by the authorization amount until it is released or reconciled with the actual charge. You should contact your bank or card issuer if you have questions about when a pre-authorization amount will be removed from your statement.
Fees and charges will be charged to a payment method in your account. We will automatically charge and withhold the applicable taxes as required by law. All payments to us are made through a third-party payment processor.
If your payment method expires and you do not update your information or you cancel your account, you authorize us to continue billing, and you will remain responsible for any uncollected amounts. We reserve the right to retry billing all payment method(s) on file after any failed billing attempt. You will remain liable for all such amounts and all costs incurred in connection with the collection of these amounts, including, without limitation, bank overdraft fees, collection agency fees, reasonable attorneys’ fees, and arbitration or court costs.
If you disagree with any charges we have made to your account, you must let us know within 10 business days from the end of the month in which the disputed charge took place. To resolve any disputed charges, we will need certain trip information, including the date and approximate start and end times of your trip. As a policy, except to the extent required by applicable laws, we do not offer refunds for your use of our Services, and any exceptions to this policy are in our sole discretion.Referral and/or Promotional Codes. At various times, we may provide referral and/or promotional codes for discounted trips or other features on our Services, which may be subject to additional terms that we make available to you. Please understand that these are one-time offers, are only redeemable via the App (unless otherwise stated in the promotion terms) and we may modify or cancel them at any time. Unless we state otherwise in the specific promotion terms, we limit these to 1 per user and account, they can’t be combined with other offers, they are not valid for cash, they will expire in accordance with their terms, and are not transferable or permitted to be resold.
Subscriptions; Free Trials; Limited Discounts. Lime may offer our Services under different payment options including, without limitation, free trials, subscriptions, limited time or other promotional offers, or other options. Free trials may convert into subscriptions (including paid subscriptions) in accordance with the offer terms presented to you when you accessed and accepted the free trial. The terms will be set forth in each offer for such Services. Please read the offer terms carefully before accepting them or accessing the Services using them.
Product Testing Participation. We continually try to improve our Products and Services. From time to time, you may be randomly selected to participate in testing new features, services, vehicles, or technologies. By using our Products and Services, you agree that you may be selected without prior notice to test a product or feature, and that your experience may differ slightly from other users as a result.
Fines and Fees. Lime may, in its sole discretion, assess fines, fees, or penalties and/or take other actions for your violation of these Terms. For example, you may incur fees or fines if you leave a Product outside the service area, use a Product in a prohibited area, leave a Product unlocked, or cause damage or loss to a Product. In some locations, we are required by the municipality to impose fines for improper use of our Products, including without limitation improper parking or reckless riding behavior. In addition, when you are using our Products and Services, you must comply with the laws that apply to you. If you receive a ticket or a fine (e.g., for your violation of parking or traffic rules and regulations), cause a Product to be towed and/or impounded or receive any other penalties or fees, you’ll be responsible for the associated costs. We cooperate with all governmental officials in their enforcement of the applicable laws, and for expediency we may pay amounts you owe on your behalf and provide any necessary information requested or required by the applicable government agencies. If we do so, you are required to pay us back. If we had to use third party collection or administrative agents to resolve or attempt to resolve the issue, you are also responsible for paying us an administrative fee up to $100. By agreeing to these Terms, you agree that we may pay the amounts directly and charge these amounts (including the administrative fee) to any payment method indicated in your account, and we may need to contact you for additional information. In locations where we pay the municipality a fee in order to provide the Service to you, we reserve the right to pass a portion of this cost onto you. We will communicate to you the amount of such pass-through fees before you start a ride.
7. Warranty Disclaimers
We provide our Services using a commercially reasonable level of skill and care, and while we strive for the highest quality in everything we do, there are certain things we cannot promise of our Services. WE PROVIDE OUR SERVICES “AS IS” AND “AS AVAILABLE.” OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS, THE RELEASED PARTIES DO NOT MAKE ANY SPECIFIC PROMISES ABOUT ANY SERVICES, WHETHER ABOUT THE SPECIFIC FUNCTIONS OF SUCH SERVICES, THEIR RELIABILITY, QUALITY, AVAILABILITY OR ABILITY TO MEET YOUR SPECIFIC NEEDS OR OTHERWISE, OR THAT THEY WILL BE UNINTERRUPTED OR ERROR-FREE. SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, SUCH AS THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE AND OUR RELEASED PARTIES EXCLUDE ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED.
IF YOU USE ANY OF OUR PRODUCTS OR SERVICES IN A WAY THAT IS PROHIBITED BY THESE TERMS, IT WILL VOID ALL INSURANCE, ACCIDENT, OR LIABILITY COVERAGES PROVIDED BY US OR OUR INSURER,
INCLUDING ANY COLLISION DAMAGE WAIVER (WHERE PERMITTED BY LAW); IT WILL MAKE THE PRODUCT SUBJECT TO IMMEDIATE RECOVERY BY US WITHOUT NOTICE TO YOU; AND YOU WILL BE RESPONSIBLE FOR ALL LOSS OR DAMAGE TO, OR CONNECTED WITH THE PRODUCT, INCLUDING OUR EXPENSES, TO THE EXTENT THAT SUCH LOSS OR DAMAGE IS DUE TO SUCH PROHIBITED USE.
THE PROVISIONS IN THIS SECTION 7 APPLY TO THE MAXIMUM EXTENT ALLOWED BY LAW.
8. Indemnity
To the fullest extent permitted by law, you, your heirs, or successors AGREE TO DEFEND AND INDEMNIFY AND HOLD HARMLESS THE RELEASED PARTIES from any and all claims, actions, damages, penalties, fines, demands, losses, liabilities, costs and expenses, injuries or payments for injury to any person or property , arising out of or in connection with (i) your use of the Services and/or Products (including the payment of fines and other fees in Section 6 above), (ii) your breach or violation of any of these Terms or any applicable law, (iii) any of the Released Parties’ use of your content discussed in Section 10, or (iv) your violation of the rights of any third party. This provision does not include claims resulting from the Released Parties’ willful misconduct and/or gross negligence. The Released Parties reserve the right to assume the exclusive defense of any claims or lawsuits, and you agree not to settle any of the foregoing without the applicable Released Parties’ prior written consent. You agree that the obligations in this Section 8 will survive any termination of these Terms, your user account or your access to our Products and Services generally.
9. Your Personal Information
Lime’s collection and use of personal information in connection with the Services is set forth in our Privacy Notice found at www.li.me/privacy. Please note that if you are accessing and using Lime Services under a corporate account (or, a Lime for Business offering), you acknowledge and agree that Lime may share certain of your usage information with whomever provided you with access to the Lime Services, in accordance with the terms and conditions presented to you as you registered for such account.
Text Messages and Telephone Calls. Unless you opt out, you agree that we may contact you by telephone, SMS or text message (including through use of an automatic telephone dialing system) at the phone numbers you have provided to us, including for marketing purposes. You understand that you are not required to provide this consent as a condition of purchasing any property, goods or services. You may opt out of receiving telephone calls, SMS or text messages from us at any time, either by texting the word “STOP” in response to a text message received from us using the mobile device that is receiving the messages or to (888) 546-3345, by contacting us at [email protected], or by calling our Customer Service at (888) LIME-345.
10. Intellectual Property
Our Limited License to You. Subject to these Terms, Lime grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to access and use the App and our related software and Services on or through your personal device solely for your use of our Services. Any rights not expressly granted herein are reserved by us and our licensors. You are not allowed to copy, modify, distribute, sell or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of the Services or software, unless laws prohibit these restrictions or you have our written permission to do so. Don’t do anything that places an unreasonably large load on our Services’ infrastructure, use any robots, spiders, scrapers or other automated means to access our Services, try to interfere with the proper working of our Service or attempt to bypass any of our security measures to access the Services.
Ownership. The Products and the Services are Lime’s exclusive property, and your use of them does not transfer any ownership rights to you. Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access, and except for the limited license granted to you above, all rights therein (including all intellectual property) belong to us or our licensors. You may not use content from our Services without our express prior permission or as otherwise permitted by law. These Terms do not grant you the right to use any trademarks, branding or logos used in our Services or otherwise, including in any advertising or publicity or to imply our endorsement in any way. Please do not obscure or alter any legal notices displayed in, along with or in connection with our Services.
Digital Millennium Copyright Act & Claims of Copyright Infringement. Claims of copyright infringement should be sent to our designated agent. Please visit us at www.li.me/dmca for all relevant information.
Content Provided by You. You may at times be invited to submit content to us (like a comment to a blog post, to participate in our communities or provide user tips). You retain ownership of this content but we ask that you make sure you have the right to submit it to us in the first place, because when you submit it, you give us (and those we work with) a worldwide license to use, host, store, reproduce, modify, create derivative works, communicate, publish, publicly perform, publicly display and distribute it as well as your name, voice and/or likeness if also submitted (like if you take a selfie when using a Product). This license continues even if you stop using our Services. If you submit feedback, suggestions or other information about our Services, we may use the same without obligation to you. Any content you submit is deemed non-confidential.
Do not submit any content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful or otherwise offensive (we will be the judge of whether your content meets any of these descriptions). The same goes for “spam” or unsolicited advertising. We have the right, but not the obligation, to review, monitor or remove your content at any time for any reason without notice.Third Party Services and Content. The Services may be made available or accessed in connection with services and content (including advertising) controlled by third parties with different terms of use and privacy policies. We don’t endorse these third-party services and content and we are not responsible or liable for any of their products or services. Additionally, Apple Inc., and/or Google, Inc. will be a third-party beneficiary to these Terms if you access the Services using applications developed for Apple iOS or Android mobile devices, respectively. These third-party beneficiaries are not parties to these Terms and are not responsible for the provision or support of the Services in any manner. Your access to the Services using these applications or devices is subject to terms set forth in their respective terms of service and privacy policies.
11. Network Access and Devices
You are responsible for obtaining the data network access necessary to use the Services. Your mobile network's data and messaging rates and fees may apply if you access or use the Services from your device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services (including the App) and any updates thereto. We do not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
12. Governing Law and Jurisdiction
These Terms will be governed by and construed in accordance with the laws of the State of New York, without regard to its conflicts of law provisions. Any dispute, claim, or controversy arising out of or relating to your use of our Services or Product will be governed by and construed in accordance with the laws of the state in which your dispute, claim, or controversy arises, without regard to its conflict of law principles, except as may be otherwise provided in the Mutual Arbitration Agreement. You may not assign these Terms without our prior written approval. We may assign these Terms without your consent to a related or affiliated entity or in the event of a sale of all or substantially all of our assets, stock or business, or to a successor by merger. Any purported assignment in violation of this paragraph is void. No joint venture, partnership, employment or agency relationship exists between you and us as a result of these Terms or your use of our Services. If any provision of these Terms is held to be invalid or unenforceable, that provision shall be struck and the remaining provisions shall be enforced to the fullest extent under the law. Our failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless we acknowledge and agree to it in writing, and it is not a waiver of our right to do so later. This provision will not affect the Severability and Survivability section of the Mutual Arbitration Agreement of these Terms. Force majeure events may prevent us from providing the Products or Services. Note that when we say “include” or “including” throughout these Terms, we really mean “including, but not limited to” but do this for ease of reading. Provisions that by their nature are intended to survive the termination of these Terms or your use of the Products or Services will survive.