The COVID-19 virus is an unprecedented challenge facing cities and communities around the world. Like you, we are worried about the cities we love and call home, the people we serve, and our colleagues on the ground. Loving cities means protecting them too. For now, we're pausing Lime service to help people stay put and stay safe.
In all of our markets, except for South Korea, we will begin winding down and pausing our service to reflect public health guidance. Lime continues to closely monitor developments around the world and remains in coordination with health and regulatory authorities in more than 25 countries.
As a reminder, we’d also like to ask the Lime community to do their part in helping to stop the spread of COVID-19. It’s up to each of us to take the necessary steps, as advised by your local public health officials.
Steps we’re taking to keep our communities safe in our open markets
• We have enhanced our cleaning methods and increased the frequency of cleaning and disinfecting our scooters. We are cleaning all parts of the scooter that are touched by people and we are only using products recommended by the Centers for Disease Control and Prevention (CDC) on the Center for Biocide Chemistries list that have been approved by the EPA for use against the coronavirus.
• In our offices and warehouses, we are distributing hand sanitizer. All of our mechanics and operators in the field are required to wear gloves and wash their hands regularly.
• We’re following the CDC, the World Health Organization (WHO), federal agencies, and other global health organizations to collect the most up-to-the-minute information to ensure the actions we're taking are comprehensive and expedient. Based on this information, we will decide to continue, pause, or suspend operations in certain markets.
Steps you can take to protect yourself
• Just as you should wipe down public and shared surfaces with disinfectant, we encourage you to do the same before riding a scooter or bike.
• You could also consider wearing gloves as a precaution as well as washing your hands before and after riding.
In the coming weeks we will share additional updates with the Lime community as it becomes available. As soon as we know when we expect specific markets to go back online, we will be in touch.
In the meantime, let's take care of each other. Because as challenging as this is, we'll get through it together. At Lime, we've always believed the people make the city. That's doubly true now, when we need to step up and help each other.
CEO & Founder
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