Ajax, ON

Yes - you must be at least 16 years old to ride with the permission of your parent/guardian or at least 18 years old.

No, you don’t need a driver’s license to ride, but you must be at least 16 years old and have proof of identification.

Within the operating zone, Lime e-scooter riders can ride on:

• Cycling infrastructure (i.e., bike lanes, multi-use pathways, paved off-road trails with a minimum width of 2 metres, and cycle tracks).
• Major, paved park trails with a minimum width of 2 metres, unless indicated otherwise (see Lime’s app for more details).
• Public roadways in Ajax with a posted speed limit of up to 60 km/h.
• You must not ride on the sidewalk

Make sure to park your vehicle at a designated parking spot, which you can easily find on the map in our app or through on the ground markings or signs. Remember, trips can’t be ended outside these zones, so check the app for the closest parking station near you.

And, of course, always leave plenty of room for others—don't block sidewalks or pathways!

Yellow areas on the map indicate Low Speed Zones where your top speed is limited. You can tap on the zone in the app to see the specific speed limit.

Red areas on the map indicate No Riding Zones where you cannot ride or park. Your vehicle will automatically stop, and locking will be disabled. To continue riding, you need to walk the scooter out of this zone.

No! Please keep sidewalks clear for pedestrians. The bike lane is all yours!

In Ontario, it's the law for all e-bike riders to wear a helmet. If you're riding an e-scooter and you're under 18, helmets are also mandatory.

At Lime, we encourage all our riders, no matter their age, to wear a helmet – whether it's one of ours or your own. Safety comes first, and a helmet is an easy way to protect yourself while enjoying the ride!

If you come across a vehicle without a helmet and don’t have your own, we recommend using the app to locate another vehicle nearby. You may also contact Lime to report the vehicle or for assistance if you have any issues unlocking the helmet. The contact information is on the vehicle, alternatively email [email protected].

Please contact Lime support at [email protected]. Please provide as many details as possible including the type of vehicle, time of day, and specific location. You can also file a report through the Lime app or on our website.

We do our best to offer our riders a simple and affordable service. Review the following page if you think you were charged incorrectly for your ride.

If you think you were charged in error, submit a request so our team can assist you.

Lime is always looking to ensure parking is convenient and easy to access. We’d love to hear your ideas and feedback. Please contact Lime support at [email protected].

You can reserve a vehicle for up to 10 minutes at no additional cost.

• Open the Lime app

• Tap the vehicle you’d like to reserve

• Tap Reserve

If you have reserved a vehicle, you can still unlock another vehicle. Your initial reservation will expire. If your reservation runs out, you won’t be able to re-reserve the same vehicle.

With Group Ride, you can reserve up to five vehicles for 10 minutes.

• Tap Group Ride

• Tap the first vehicle you’d like to reserve

• Tap Reserve

• Repeat this process for additional vehicles.

Once you start your ride, you will be charged based on the fees displayed in the Lime app.

Please contact Lime support at [email protected] and we can work with you to better understand your needs.