Users Agreement and Terms and Conditions of Service

Lime is pleased to offer you access to its shared micromobility offerings subject to the important terms and conditions of this User Agreement, including any additional terms incorporated by reference herein (collectively, the “Terms”). These Terms govern your access and use of Lime products and/or services (collectively, our “Services”), so please read them carefully and make sure that you fully understand them before using the Lime Services. If you do not wish to review, or don’t understand, or don’t agree to be bound by the Terms, please do not access or use the Lime Services.

The Services are offered by Lime S.A.R.L. whose registered office is at 3 Rue Taylor, 75010 Paris, SIRET No. 840180624 R.C.S. Paris, numéro TVA intracommunautaire FR 85840180624 (Phone: +33 (0) 9 74 59 52 21; email: [email protected]) (hereafter, “Lime”, or “we”, “us”, or “our” depending on context). By using our Services (including, but not limited to, creating a user account, using the Lime App, registering for certain Lime product and pricing promotions or subscriptions, and accessing and using the Lime vehicles and services ), you represent and warrant that you are of legal age to enter into binding contracts and agree to these Terms. In addition to your own personal capacity, you also represent and agree that you have the necessary authority to agree to these Terms on behalf of any other party(ies) that access and/or use the Lime Services through your account (e.g., for group rides), and on behalf of an entity you’ve included in your user account registration.

By accessing and utilizing the Lime Services, you acknowledge that you have agreed to comply with the Terms as a condition of your use of the Services. Lime reserves the right to amend these Terms from time to time, and the revised version is effective as soon as you have expressly accepted it in the Lime App. By continuing to access or use the Services after that date, you agree to be bound by the revised version.

The Terms, as Lime may amend from time to time, expressly supersede any prior agreements or arrangements we may have with you. You remain free to stop using the Lime Services at any time, and Lime reserves the right to terminate these Terms or your access to and use of any of the Lime Services at any time if Lime cannot perform the services anymore (withdrawal of the operating license, force majeure, technical incident) or if you fail to comply with the following provisions of these Terms: absence of payment unresolved within fifteen (15) days, inaccurate, incomplete or fraudulent information provided, repeated damages to the vehicles attributable to you, repeated abandonment of the vehicle outside of the service area, or any other violation of these Terms. If you disagree with, or wish to challenge, any such termination or cessation by us, please contact us at [email protected] with the relevant details).

Specific terms covering subscriptions to our Services are set out below. They outline additional notice periods that you are entitled to before we make any changes to pricing or other important subscription terms.

Please note that the cities in which you use our Services may also have additional requirements, including about safety and personal protective equipment not provided by Lime, that you need to comply with to use our Services – please check this list to see if there are any for your home city or other cities where you use our Services.

2. What Lime Offers

The “Services” include the Lime mobile application (the “App”), electric bikes, electric scooters, electric gliders, adaptive vehicles, and related equipment, such as helmets and child seats (where applicable), innovative features or functionality that Lime may deploy on or through its electric vehicles, as well as our websites, personnel, customer support, and any other information, technology, or services we make available.

We are not a common carrier; our Services are a convenience for qualified users, and alternative transportation options are available to the public. For clarity, when we refer to “Products” in these Terms, we mean the physical items that are part of the Services, such as our bikes and scooters.

From time to time, the App may also provide route planning features, estimated pricing, and parking suggestions based on the destination you enter before a trip. This functionality is provided solely as a convenience and does not constitute a guarantee of availability, safety, or accuracy. Final ride pricing and route conditions may differ from estimates or suggestions shown in the App.

3. Lime User Account

a. Account Set Up. In order to use most aspects of the Services, you must register for and maintain an active personal user account, which requires a valid debit or credit card or other approved payment method with expiration date and billing postal code as well as other requested information depending on the Service (for example, a driver’s license is required for some Products in some jurisdictions). The provision of this information is necessary in order to provide the Services to you. Alternative account creation and payment methods are available for some of our Products and Services if they are available in your area, such as LimeAccess. What you provide to us must be true, accurate, complete and updated as necessary to remain accurate. If applicable, create a username and a strong password and don’t share either with anyone – your account is personal to you and not intended for anyone else, and you are responsible for all activity that occurs under it (except in the case of a breach of our security obligations). Let us know immediately if you suspect unauthorized use of your account. For more information about how we use your personal information, please see our Privacy Notice which you can access at li.me/privacy.

b. A Note on Fraud. We take it seriously, both for your protection and ours. You may only use a payment method that you have the legal right to use and you authorize us to charge any payment method you designate for any charges you incur. If we suspect that any information you’ve provided is inaccurate, incomplete or fraudulent, we may suspend or terminate your account upon notice until the issue is resolved. During that time, you will lose access to some or all of our Services, either temporarily or permanently.

c. Contact Information and Notices. You must provide and maintain at least one valid method of contact (such as an email address or SMS-enabled phone). Lime may send you notices (including about fines, suspensions, or updates to these Terms) through that contact method or through the App, and such notices are deemed received once sent.

4. Using the App and our Services

1. Reservation

Once your account is properly set up, you can use the Lime App to locate, reserve and rent our available Products. Please understand that for supply and related reasons, Lime may need to cancel reservation requests, and the receipt of a reservation confirmation does not constitute an acceptance or a confirmation of Lime’s offer or ability to make the Services available in any particular instance. Your access to and use of Lime’s Service is not confirmed unless and until a ride begins. If we cancel your reservation via the App, you’ll receive the applicable refund if your payment method was actually charged.

The pricing for Products that you reserve will be displayed in the App before you begin your trip. If pricing in the App turns out to be incorrect for any reason, we reserve the right to cancel or reject a corresponding reservation and will issue you the applicable refund.

2. Rules to Ride – Using the Lime Services

You agree to abide by the Rules to Ride applicable to each Lime Product you use. Your failure to do so may result in fines or suspension or termination of your account. Each set of Rules to Ride may be amended by Lime at its sole discretion at any time and we will provide you advance notice of any important changes in-app. Each set of Rules to Ride are incorporated by reference into these Terms. You can find the current Rules to Ride for each Product in the Appendix below.

3. Age and Eligibility

You must be at least 18 or legal age of majority if different.

Notwithstanding the above, if you are using the Services in a location where Lime’s local rules and regulations (as stated in the App) permit persons aged 16 years or older but under the age of majority in their region of residence to use the Services, you represent and certify to us that you are at least 16 years old and have the legal capacity to assume your obligations under these Terms, and acknowledge that any use of the Services by any person under 16 years old is strictly prohibited.

If you are 16 years or older but under the age of majority in your region of residence then, in order to use the Services in a location where Lime’s local rules and regulations permit this:

a. You certify that you fully comprehend the nature of the Services and the inherent risks in using the Services;

b. You certify that you have consent from your parent or legal guardian to enter into these Terms;

c. Your parent or legal guardian must review these Terms, and you must obtain your parent’s or legal guardian’s acceptance of these Terms and their agreement to be your guarantor by taking responsibility for your actions, any charges associated with your use of the Services and your acceptance of these Terms;

d. You must not access or use, and you must immediately stop accessing and using the Services if you do not have consent from your parent or legal guardian as set out above.

If you are a parent or legal guardian of a person who uses the Services and is 16 years or older but under the age of majority in their region of residence, and you allow them to use the Services, then these Terms apply to you and you are responsible for their activity on the Services.

4. Requirements to Use Lime Products and Services

a. You are prohibited from access to and use of the Lime Products or Services while under the influence of alcohol, drugs, or any other substance that could hinder your ability to operate a vehicle safely. If, despite this prohibition, common sense, and (likely) local laws and regulations, you choose to operate Lime’s Services or Products while impaired, you acknowledge and agree to assume all risks associated with or arising out of your use of Lime’s Products or Services, and you hereby expressly waive any and all claims arising out of your use of Lime’s Services or Products and assume all risks, to the extent permissible by applicable law.

NOTE: At certain times, locations, or in compliance with local regulation, laws, or ordinances, the Lime App will remind you of this prohibition against impaired use of the Lime Products or Services by displaying the notice, below. You expressly acknowledge that you are not impaired and understand and agree to be bound by this prohibition against the impaired use of Lime Products and Services.

Don’t ride under the influence. It is dangerous to yourself and others, often illegal, and a breach of Lime’s User Agreement. Don’t do it. By proceeding, you confirm that you have not been drinking/taken drugs, and expressly waived and released all claims and agreed to cover all damages arising out of this ride to the extent permissible by applicable law as set forth in the User Agreement.

b. Our Services rely on technology, including wireless networks and mobile devices, so occasional delays or latency may occur based on your connection, location, or device performance. Such brief delays are normal and not considered service faults.

c. Our Products are all electric Products. We don’t have unlimited amounts of electric Products and they aren’t always available.

d. You are able to operate our Products in a competent and safe manner and confirm that:

You know how, and are physically able, to use our vehicles safely and with care.
You will not use a vehicle if you have a condition that affects your ability to ride safely (e.g. impaired balance).
You will not carry any items unless properly and safely secured in a vehicle basket, where available.
You will not use any mobile device while riding a vehicle. Do not text or call while riding and safely pause your ride before doing so.

e. You understand that adverse weather and road conditions (rain, snow, ice, etc.) may impact handling and braking and you will adjust your riding behavior accordingly. This may also mean not using certain Products at all. You will use caution if riding at night. You agree not to ride, or end your ride safely, if you feel unsafe at any time.

f. Our vehicles are for one rider only. You may not carry a passenger, child, or animal with you on the vehicle.

g. Be aware of cars, bikes, scooters, and pedestrians at all times and exercise caution when riding in areas shared by others. Don’t ride on roads where our Products are not permitted by local law (e.g., highways).

h. While we do our best to educate you on local laws governing how to use our Products and Services, please ensure that you have familiarized yourself with these laws as well (speed limits, helmet laws, parking rules, areas where riding is restricted or banned, etc.), which you must follow when you use our Services. Don’t use our Products and Services where or when prohibited. You are responsible for obeying all local traffic rules, regulations, and posted signs.

i. In certain cities, local laws or regulations require us to stop operating, or lower speeds, during specific hours (a “Curfew Period”). You will be informed of such curfew in the App, and rides will automatically end at the start of a Curfew Period. You are responsible for completing your ride before curfew begins. We are not liable for any inconvenience caused by curfew-related shutdowns.

j. At the end of your ride, you must park the vehicle upright in the designated areas in the Lime App, ensuring it does not obstruct access or traffic.

k. You have viewed, understand, and agree to abide by Lime’s How to Ride and local rules, which are available in your Lime App Safety Center.

l. The App may show you a suggested route, available parking locations, and an estimated ride price based on your destination. These are for informational purposes only. Suggested parking pins may become unavailable during your ride, and route quality may vary depending on conditions outside of Lime’s control (e.g., traffic, construction, local laws). The final price of your ride may differ from the initial estimate.

m. Don’t tamper with, vandalize or try to gain unauthorized access to our Services.

5. Group Rides

For some vehicle types, the Services may allow you to start a “Group Ride,” and have your guests access Products. To use this feature, you are responsible for ensuring that each of your guests personally read and agree to be bound by the Terms and read our Privacy Notice. You are fully responsible for (1) ensuring that all of your guests are at least 18 years old (or other legal age of majority), (2) any damages and injuries that occur during the Group Ride that are caused by you or your guests, (3) only allowing one guest per vehicle, (4) paying for all of the fees that occur in connection with your Group Ride, and (5) you are legally responsible for all of your guests’ activity as if it was your own. Your guests who access Products are express and intended third-party beneficiaries of these Terms, and shall be bound by these Terms.

6. Rules on Helmets

a. Wearing a helmet (preferably Snell, CPSC, ANSI or ASTM-approved) is highly recommended any time you use our vehicles. Your helmet should be sized, fitted and fastened per manufacturer instructions.

b. Helmets and other protective gear may reduce the risk or severity of injury but are not guaranteed to prevent personal injury.

c. Where helmets are required, you must wear one to use our Products and Services. If you ride without a helmet and are injured as a result, you chose to take that risk and we are not responsible (unless something we did or didn’t do was the actual cause of such injury).

7. Safety Checks

We do our best to keep each Product in good condition, but they get a lot of use serving all of our customers’ mobility needs.

a. Before riding a Lime vehicle, perform a safety check on the Product, including all of these:

Test the brakes by squeezing each one and rocking the vehicle back and forth. The vehicle should not move.
Inspect the vehicle for damage or cracks (body, frame, fork, wheel, fender, etc.).
Check to ensure the vehicle’s tires are properly inflated.
Check to ensure the head and tail lights are operational and reflectors are secure.
Confirm that the seat, pedals, and basket(s), if any, are securely attached and properly adjusted.
Check the battery life remaining and confirm it is sufficient to reach your destination.

b. If you notice any signs of damage or need for maintenance during your safety inspection DO NOT use the vehicle.

Something could have happened to the Product since its condition was last checked, and we need you to tell us if something isn’t working properly if you notice it before we do. Please tell us as soon as possible by contacting us at [email protected]. If you notice any of these or other issues in a Product before your use, don’t use it. Please immediately report these to us by submitting a request via our Help Center or in your Lime App Help menu and reserve a different vehicle.
If you notice something during your ride, stop your trip as soon and as safely as possible. If you don’t report these issues, we may have to attribute them to you, including holding you responsible for any associated costs.
If you don't report damage you encounter, it may be attributed to you and you may be held responsible for any associated costs.

8. Prohibited Uses

a. You are prohibited from using our vehicles for any unlawful purpose or operating unsafely or in any manner not intended such as off-roading, racing, stunt or trick riding, through standing water.

b. You may not use any Product to tow or haul a trailer, vehicle or other object.

c. Unless otherwise agreed by Lime in a separate written agreement, you may not use our Products and Services for hire, reward or for any other commercial use (like advertising, ride-sharing or food delivery).

d. You may not allow others to access our Products and Services using your account, except by utilizing Group Ride where available.

e. Do not tamper with or vandalize our vehicles or their components, or attempt to gain unauthorized or fraudulent access to our Service.

f. Please don’t lock up any Product with a lock that isn’t ours, because then we can’t unlock it (!).

g. Please don’t leave a Product in a manner or location which we can’t access (if everyone did that, there would be no Products to use).

h. You are also not permitted to use our Services or Products to participate in activities beyond a particular Product or Service’s intended use. Some of these are obvious, but for example, no racing, mountain riding, stunts or trick-riding, riding up or down stairs, and don’t take a Product off-road or through massive amounts of water (beyond normal urban riding, of course). All of these uses can damage our Products or cause serious injury or death to you or someone else.

9. Weight Limits

a. The maximum weight load, including your weight and all items you may be transporting, should not exceed:

Lime Gen 4 ebike- 120 kg
Scooter/Seated Scooter- 100 kg
LimeBike/LimeGlider- 142 kg

b. The maximum weight for cargo should not exceed:

Lime Gen 4 ebike/LimeBike/LimeGlider front basket- 7 kg
Seated Scooter rear basket- 8.7 kg
LimeBike/LimeGlider rear basket- 15 kg

10. Treat Our Products With Respect

a. Proper Use. If all customers treat our Products with respect, more of them will be available to use and in better condition. Our Products are unfortunately not indestructible, so please take good care of them when they are in your hands. They have weight limitations which you can find above. We expect you to use the Products safely, including when you carry cargo in general (where the vehicle has a safe place to carry cargo). For example, don’t carry cargo in a bike’s front basket if it blocks your visibility. If you leave any personal belongings on or in our Products or on our premises (and we find them), we’ll hold them for 90 days unless the law requires longer.

b. Proper parking. The parking of a Product must take place within the operating area displayed in the Lime App, and, if indicated by the Lime App, within Mandatory Parking Zones and Mandatory Parking Spots in compliance with the local road traffic regulations and the parking rules displayed in the Lime App. Parking or leaving a Product within a No Parking Zone is expressly not permitted.

c. Damage. We expect that other than normal wear and tear, you’ll return (meaning locking up and/or deactivating) a Product in the same condition in which you received it. In the event of a damage to the Product and/or failure to return the Product within 48 hours that is exclusively attributable to you and is not related to Lime’s breach of its own obligations, the fault of a third party or a force majeure event, we may charge you damage fees provided here. This can get pricey – and you can find the replacement cost of each Product in the Product’s Rules to Ride (these amounts are determined based upon the costs of repair or replacement of the relevant Product). Depending on the circumstances, we may need to file a police report against you. We also reserve the right to take any action against you that the law allows, including holding you liable for the value of the Product.

d. Rental Periods. In general, the maximum rental time is 90 minutes, but may be shorter in some markets, or longer under a Lime Enterprise Solutions offering. Your ride on the Product will terminate after reaching the maximum rental time following commencement of the rental of the Product. Notwithstanding the foregoing, you may again rent the Product upon the termination of the rental period.

e. Product Pick-Up. If the failure to return a Product in a valid area (for example, you have to leave it on private property, in a locked community or an otherwise unreachable area) is exclusively attributable to you and is not related to Lime’s breach of its own obligations, the fault of a third party or a force majeure event, we may charge you costs to retrieve the Product as provided here. We may charge these amounts to any payment method in your account. If you disagree with any charge, you may contact us at [email protected] to dispute it.

f. Accidents or Damage to Products Generally. You must report any accident, crash, damage, personal injury, or a stolen or lost Product to us within two (2) hours of the accident or incident via the Lime App under the Safety Center or, in the event you are injured, as soon as reasonably practicable following the accident or incident . If an incident involves personal injury, property damage or a stolen Product, you must also file a report with the local police department 24 hours after the incident (or, in the event you are injured, as soon as reasonably practicable following the incident).

g. Battery. Electric vehicles require periodic battery charging and their charge level decreases with time and use. Many factors, including weather, terrain, and vehicle type, can affect how quickly a battery depletes. While we work hard to ensure our vehicles are generally well charged, it’s your responsibility to check the battery level before riding and to make sure it's sufficient for your intended trip. We can’t guarantee the charge will be enough to reach your destination.

5. Financial Terms

1. Pricing & Payment

You may use our Services on a per-ride, subscription and/or limited time offer basis (where such options are available). All pricing can be found in the App.

Some rides may have a minimum fee that could be in addition to any applicable start/unlock fee. Before you start a ride, you will see the applicable fees (e.g., start/unlock fee, per minute fee, and/or minimum fee).

If you reserve a vehicle, the per minute reservation rate (if applicable) runs from the time the reservation is confirmed until it is canceled or the vehicle is unlocked. The amount we charge may change depending on your location, weekday vs. weekend, and time of day.

Please note that we may change pricing for our Services at any time as we deem necessary or appropriate for our business. We invite you to check our pricing regularly. Our pricing is inclusive of taxes (such as VAT and other applicable governmental charges). Any per-minute charge applies to each minute or any part thereof, meaning that any minute that has commenced will be billed as a full and complete minute (e.g., 3:30 is rounded-up to 4 minutes). We will automatically charge and withhold the applicable taxes if required by law. All payments to us are made through a third-party payment processor.

Ride pricing may be subject to certain technical or operational factors described in Section 4.4.b. Your ride continues, and charges will apply, until the App confirms that the ride has ended and the vehicle is locked. Ride termination may be delayed by mobile network issues or other technical factors, including your device’s internet connection. You are responsible for ensuring that your ride ends properly. You will be charged until the App confirms the ride has ended.

We may put a temporary hold on your debit/credit card account before you start a ride to verify your payment information is still valid and/or to verify your debit/credit card has the necessary funds to cover the fees, fines and other costs (as referred to in sections “ Fines and Fees” below, as well as in our Schedule of Fees) incurred for that ride. Pre-authorization is not a charge to your account, it is a hold on those funds. Pre-authorizations can reduce your available balance by the authorization amount until it is released or reconciled with the actual charge. You should contact your card issuer if you have additional questions about when an authorization amount will be removed from your statement.

If your payment method expires and you do not update your information or you cancel your account, you authorize us to continue billing, and you will remain responsible for any uncollected amounts. We reserve the right to retry billing all payment method(s) on file after any failed billing attempt. You will remain liable for all such amounts and all costs incurred in connection with the collection of these amounts, including, without limitation, bank overdraft fees, collection agency fees, reasonable attorneys’ fees, and arbitration or court costs.

If you fail to update your bank details in your account, you may not be able to use our Services until you have proceeded with the necessary updates.

If you disagree with any charges we have made to your account, you must let us know as soon as possible after you have become aware of the issue. To resolve any disputed charges, we will need certain trip information, including the date and approximate start and end times of your trip. As a policy, except to the extent required by applicable laws and when the incident is attributable to us, we do not offer refunds for your use of our Services.

Your account may display ride credits, bundles, or Wallet minutes, which are subject to the usage and expiration rules shown in the App, and which have no cash value and cannot be redeemed for money unless required by law.

2. Referrals and/or Promotional Codes

At various times we may provide referrals and/or promotional codes for discounted trips or other features on our Services, which may be subject to additional terms that we make available to you, and that you’ll need to carefully review and agree to if you’d like to take part in it. Please understand that these are one-time offers, are only redeemable via the App (unless otherwise stated in the promotion terms) and we may modify or cancel them at any time. Unless we state otherwise in the specific promotion terms, we limit these to 1 per user and account, they can’t be combined with other offers, they are not valid for cash, they will expire in accordance with their terms and are not transferable or permitted to be resold.

3. Subscriptions; Free Trials; Limited Discounts

We may offer our Services under different payment options, including without limitation free trials, subscriptions, limited-time offers, or other options. Free trials may convert into paid subscriptions in accordance with the offer terms. The terms will be set forth in each offer for such Services. Please read the offer terms carefully before accepting them.

The following provisions of the French consumer code shall apply when your subscription period is more than 1 month:

Article L.215-1: For service contracts having a definite term with a tacit renewal clause, the business shall inform the consumer in writing, by dedicated mail or email, at the soonest 3 months and at the latest 1 month prior to the deadline for terminating the contract of his/her ability not to renew the contract. This information shall be provided by clear and understandable terms and shall mention, within a frame, the termination deadline. When this information has not been provided according to the first paragraph, the consumer is entitled to freely terminate the contract any time as from the renewal date. Prepayments made after the last renewal date or, for indefinite term contracts, after the date of transformation of the definite term contract, are reimbursed within 30 days as from the termination date, net of the amounts due for performance of the contract until said termination date. Provisions of this article apply notwithstanding articles submitting some contracts to specific rules regarding the consumer information.
Article L.215-3: Provisions of this chapter are also applicable to contracts between businesses and non-professionals.
Article L.241-3: When the business has not reimbursed the consumer pursuant to article L. 215-1, the outstanding sums shall bear interests at the legal rate.

4, Product Testing Participation

We continually try to improve our Products and Services. From time to time, you may be randomly selected to participate in testing new features, services, vehicles, or technologies. By using our Products and Services, you agree that you may be selected without prior notice to test a product or feature, and that your experience may differ slightly from other users as a result.

5. Fines and Fees

In the event of a breach by you of these Terms that is not related to Lime’s breach of its own obligations, the fault of a third party or a force majeure event, we may charge you fees, fines, or other costs as provided here. For example, you may incur fees, fines or other costs if you park a vehicle outside of the authorized parking areas as defined by each City or in breach of Lime's or the City’s parking regulations, breach national or local road safety laws and/or regulations while using a vehicle, leave a vehicle outside the service area, use a vehicle in a prohibited area, or cause damage or loss to a vehicle. In locations where we pay the municipality a fee in order to provide the Service to you, we reserve the right to pass a portion of this cost onto you. We will communicate to you the amount of such a pass-through fee before you start a ride. By agreeing to these Terms, you agree that we may charge these amounts to your preferred payment method indicated in your account, and we may need to contact you for additional information.

In addition, when you are using our Services, you must comply with the laws that apply to you. In France, general rules on parking and traffic are set out in the Code de la Route. In addition, parking regulations may differ from one city to another, and from one area to another within the same city. Please refer to the Ministry of Transport page for official updates on French traffic regulations. It is your sole responsibility to take note of all laws and regulations and to regularly update your knowledge of them. If a parking ticket, fine is issued as a result of your ride/parking, and/or you cause a Vehicle to be towed and/or impounded, you’ll be responsible for the amount of the fine , plus the associated costs ( e.g. the storage rate fee of the impounded Vehicle and admin costs), except in the case of a breach of our obligations. We cooperate with all governmental officials in their enforcement of the applicable laws. In compliance with the provisions of articles L.121-1 to L.121-6 of the Code de la Route, when we receive a parking ticket, impound ticket or a fine , we may identify the driver and the trip associated with the date, time and place of the infraction and provide any necessary information requested or required by the applicable government agencies. For infractions reported by or from automated control devices such as radars, we may designate the driver, in compliance with the procedure set out by the French government officials on ANTAI portal. If you are designated as liable for a traffic or parking infraction, you will receive a fine ticket at your home mail address indicated in your account. It will be of your sole responsibility to pay, or to appeal the fine, in accordance with French regulations and procedures. Please refer to ANTAI : Agence nationale de traitement automatisé des infractions – Particulier for all enquiries on designation of the driver, payment and appeal of the fines. At all times, we can choose to pay fees, fines or other costs on your behalf, and then charge the corresponding amount directly on your Lime account wallet. We may need to contact you for additional information. Please note that, Lime will review certain fines, costs or other charges before re-assigning these or passing these on to you. If you have any concerns please contact [email protected].

6. Consumer cancellation rights for subscriptions

As a consumer, you have a statutory withdrawal right and you have the right to cancel a subscription within 14 days after the date we send you the confirmation of our acceptance of your subscription request. However, you acknowledge that we start provision of the subscription Services immediately following this confirmation (which, by registering for a subscription, you request us to do) and that if you cancel within the 14-day period then the charge you pay us (and which we will deduct from any refund otherwise due to you) will be proportionate to number of days in the month through which the Subscription Services have been provided.

To cancel a subscription, please contact us at [email protected] and provide your name, address and order preference. The cancellation form you can use, without being obliged to, is at the end of these Terms. Details of the consumer rights described above, and an explanation of how to exercise them, are provided with our confirmation of acceptance of your subscription. Nothing in this section affects your legal rights.

7. Liability of the Released Parties

When we use the term “Released Parties” in these Terms, we mean (i) us and our affiliates and subsidiaries and our and their respective owners, managers, officers, employees, directors, agents, representatives, successors, assigns, licensees, distributors, vendors and third parties with whom we authorize or otherwise partner with to distribute, market or otherwise commercialize the Services, (ii) municipalities and public entities (including all of their respective elected and appointed officers, officials, employees and agents) which authorize us to operate any of the Services, and (iii) to the extent you access the Services using a third party application, website, content, product or service, that third party and all of its affiliates and subsidiaries and each of their respective owners, managers, officers, employees, directors, agents, representatives, successors and assigns.

Nothing in these Terms shall limit or exclude the Released Parties' liability to you:

for death or personal injury caused by the Released Parties’ fault, including negligence;
for fraudulent misrepresentation;
for any other liability that, by law, may not be limited or excluded, such as for any liability directly resulting from the Released Parties’ fault.

The Released Parties will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by a force majeure event, as defined under Article 1218 of the French Civil Code.

Our products are machines and there is inherent risk associated with using them, including due to malfunction no matter how well they are maintained. These risks are not always obvious, and they may cause property damage, injury or even death to you or others. Subject to the above, by using our services, you agree that you understand these risks, that it is your responsibility to use our services safely. If the harm caused to you or to other people or property is exclusively attributable to you and is not related to Lime’s breach of its own obligations, the fault of a third party or a force majeure event, your liability will be incurred.

8. Your responsibilities

Subject to Section 7 above, you agree that you are responsible for any and all claims, actions, damages, demands, and liabilities resulting directly from (i) your breach or violation of any of these Terms or any applicable law, (ii) any of the Released Parties’ use of your content discussed in Section 10, or (iii) your violation of the rights of any third party. You agree that the obligations in this Section 8 will survive any termination of these Terms, your user account or your access to our Services generally, without prejudice of any applicable statute of limitations.

9. Your Personal Information

Lime’s collection and use of your personal information in connection with the Services is set forth in Lime’s Privacy Notice found at https://www.li.me/en-fr/legal/privacy-policy.

10. Intellectual Property

1. Our Limited License to You

Subject to these Terms, Lime grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to access and use the App and our related software and Services on or through your personal device solely for your use of our Services. Any rights not expressly granted herein are reserved by us and our licensors. You are not allowed to copy, modify, distribute, sell or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of the Services or software, unless under conditions set out in Article L. 122-6-1 of the French Intellectual Property Code or you have our written permission to do so. Don’t do anything that places an unreasonably large load on our Services’ infrastructure, use any robots, spiders, scrapers or other automated means to access our Services, try to interfere with the proper working of our Service or attempt to bypass any of our security measures to access the Services.

2. Ownership

The Products and the Services are Lime’s exclusive property, and your use of them does not transfer any ownership rights to you. Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access, and except for the limited license granted to you above, all rights therein (including all intellectual property) belong to us or our licensors. You may not use content from our Services without our express prior permission or as otherwise permitted by law. These Terms do not grant you the right to use any trademarks, branding or logos used in our Services or otherwise, including in any advertising or publicity or to imply our endorsement in any way. Please do not obscure or alter any legal notices displayed in, along with or in connection with our Services.

3. Content Provided by You

You may at times be invited to submit content to us (like a comment to a blog post, to participate in our communities or provide user tips). You retain ownership of this content but we ask that you make sure you have the right to submit it to us in the first place, because when you submit it, you give us (and those we work with) a worldwide license to use, host, store, reproduce, edit, create derivative works, communicate, publish, publicly perform, publicly display and distribute it on our websites and/or App for the purposes of improving the user experience and our Services as well as your name, voice and/or likeness if also submitted (like if you take a selfie when using a Product) and to the extent permissible by applicable law. This license continues even if you stop using our Services and for a period of time of 10 years after termination of this Terms. If you submit feedback, suggestions or other information about our Services, we may use the same without obligation to you. Any content you submit is deemed non-confidential.

Do not submit any content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful or otherwise offensive (we will be the judge of whether your content meets any of these descriptions). The same goes for “spam” or unsolicited advertising. Submission of any of the above may result in suspension or termination of your user account, including where required by law). We have the right, but not the obligation, to review or monitor your content. We may also have to remove your content at any time without notice each time we become aware that such content is unlawful.

4. Third Party Services and Content

The Services may be made available or accessed in connection with services and content (including advertising) controlled by third parties with different terms of use and privacy policies. We don’t endorse these third party services and content and we are not responsible or liable for any of their products or services. Additionally, Apple Inc. and/or Google, Inc. will be a third-party beneficiary to these Terms if you access the Services using applications developed for Apple iOS or Android mobile devices, respectively. These third party beneficiaries are not parties to these Terms and are not responsible for the provision or support of the Services in any manner. Your access to the Services using these applications or devices is subject to terms set forth in their respective terms of service and privacy policies.

11. Network Access and Devices

You are responsible for obtaining the data network access necessary to use the Services. Your mobile network's data and messaging rates and fees may apply if you access or use the Services from your device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services (including the App) and any updates thereto. We do not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices that are not included in the abovementioned list. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications, which are not derived from our Services.

12. General

You may not assign these Terms without our prior written approval (except as required by applicable law). We may assign these Terms without your consent to a related or affiliated entity or in the event of a sale of all or substantially all of our assets, stock or business, or to a successor by merger. Any purported assignment in violation of this paragraph is void. No joint venture, partnership, employment or agency relationship exists between you and us as a result of these Terms or your use of our Services. If any provision of these Terms is held to be invalid or unenforceable, that provision shall be struck and, unless such provision was a determining element of the commitment of the parties, the remaining provisions shall be enforced to the fullest extent under law. Our failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless we acknowledge and agree to it in writing, and it is not a waiver of our right to do so later. Force majeure events may prevent us from providing the Products and Services. Note that when we say “include” or “including” throughout these Terms, we really mean “including, but not limited to” but do this for ease of reading. Provisions that by their nature are intended to survive the termination of these Terms or your use of the Products and Services will survive.

13. Applicable law and Disputes

These Terms shall be governed by French law. If you are involved in an accident while using our Services, you must notify us within six (6) months of the occurrence of the event. To report an accident, contact us by e-mail at [email protected].

In accordance with article L.616-2 of the French Consumer Code, if you do not consider our final response to any dispute regarding these Terms satisfactory, you may file a request free of charge to Médiation Tourisme et Voyage, to try to find an amicable solution. To file your request, you will need to send a complete file, including the documents exchanged with our team about the event, according to the procedure available on the following website: https://www.mtv.travel/. In addition, the European Online Dispute Resolution platform https://consumer-redress.ec.europa.eu/site-relocation_en provides information about alternative dispute resolution which may be of interest to you. If you are a resident of a European Member State other than France, you may use it if there is a dispute regarding these Terms.

If any dispute between you and us regarding these Terms cannot be resolved using the methods above, then the matter will be subject to the sole jurisdiction of the French courts, including in the event of multiple defendants, warranty claims, or interim proceedings.

14. Insurance

1. Overview

As is the case when using any motor vehicle on land, any user of an electric scooter is required by law to be insured in order to be able to use it. This insurance must cover both damage that may be suffered by third parties and the user's civil liability.

To ensure the safety of our riders and our community, we have implemented insurance coverage for the whole of France. By registering for our Services, riders of our Products automatically have liability insurance, as well as coverage as a rider of a Lime Product, the cost of which is included in our rates (at no additional cost).

2. Policies & Requirements

Our Products are covered by the following insurance policies:

Automobile and civil liability insurance. This insurance covers bodily injuries or property damages you’ve caused to other vehicles, pedestrians, or property while operating a Lime Product. To know the details of the coverage, exclusions and deductibles of this insurance, click on this link: https://www.li.me/fr/insurance.
Individual liability insurance. This insurance covers bodily injuries that you may suffer while you’re operating a Lime Product, even if it is due to a fault on your part. To know the details of the coverage, exclusions and deductibles of this insurance, click on this link: https://www.li.me/fr/insurance.

3. Reporting an Accident

If you think our insurance policies may cover an accident that you have suffered, you can send us an accident report. Although reporting an accident does not guarantee that it will be covered by our insurance, we will review each accident report individually and thoroughly.

For more information on our insurance policies and how to submit an accident report, visit our insurance webpage here, which you can also find within the App.

Model Withdrawal Form

If you wish to withdraw from these Terms, you may use the form below. Please fill in this form and send it back to us at the following address, Lime S.A.R.L., 3 Rue Taylor, 75010 Paris:

Model Withdrawal Form

To : Lime S.A.R.L., 3 Rue Taylor, 75010 Paris, France, [email protected]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date: (*) Delete as appropriate

Appendix

Rules to Ride Bikes and Scooters

Country: France

In addition to the rules and obligations set forth in the User Agreement, when you use our bikes and scooters, you are required to abide by the rules set forth in these Rules to Ride Bikes and Scooters, which we may revise, at any time. Any material amendments will be notified to you and be subject to your acceptance. However, use of our Services is always subject to the prior acceptance of these Rules to Ride. Failure by you to abide by these Rules to Ride or any part of the User Agreement may result – if attributable to you and/or your authorized passenger and is not related to Lime’s breach of its own obligations, the fault of a third party or a force majeure event — in fines or suspension or termination of your account. Any capitalized term not defined herein shall have the meaning set forth in the User Agreement.

Requirements to use Lime bikes

You must be the only user of our Services.
You may not have a passenger or animal on a bike.
Age and eligibility requirements are provided in Section 4.3 of the User Agreement.
You must be able to operate our Products in a competent manner. You know how to use them and are physically able to do so. You understand that adverse weather conditions can impact safety and you are able to respond accordingly (like adjusting your braking distance in the rain, for example). This may also mean not using certain Products at all.
While we do our best to educate you on local laws and regulations governing how to use our Products, please ensure that you have familiarized yourself with these laws and regulations as well, which you must follow when you use our Services. Don’t use our Services in prohibited areas, and make sure you understand and obey the laws on sidewalk use, traffic, and parking (don’t obstruct or block pedestrian traffic, for example).

Rules on Helmets

We recommend that you wear a helmet any time you use any of our Products, preferably Snell, CPSC, ANSI or ASTM-approved. It should be sized, fitted and fastened per manufacturer instructions. Helmets and other protective gear are not guaranteed to prevent personal injury but better to be safe than sorry. Where helmets are required by law, you must wear one while using our Products. Even where helmets are not required, if you choose not to wear a helmet and are injured, you chose to take that risk and we are not responsible (unless something we did or didn’t do was the actual cause of such injury).

Safety Checks

You shall perform a safety inspection on the Product before each use, including all of following:

Did you check its general condition (body, frame, wheels, tires, etc.)?
Do its brakes and lights work?
Are the seat, pedals and basket properly attached?
Is the battery charged?
Is there any other sign of damage, unusual or excessive wear or is maintenance needed?

Something could have happened to the Product since its condition was last checked, and we rely on you to inspect the Product before each use and report any suspected issues. If you notice any issues identified above, or any others, during your safety inspection DO NOT use the Product. Please immediately report these to us by submitting a request via our Help Center and reserve another Product instead. If you notice something during use, stop your trip as safely as you can and as soon as possible. If you don’t report these issues, we may have to attribute them to you, including holding you responsible for any associated costs, so please tell us if anything you see doesn’t look right.

Prohibited Uses

You are prohibited from using our Services or Products for any unlawful purpose or in any unsafe way, including in the ways we describe in Section 4 of the User Agreement. Please read that Section carefully.

Weight Limit

Unless otherwise stated, the maximum weight limit for bikes is 136 kg, and the maximum weight limit for cargo in a bike’s front basket is 6 kg. This maximum weight includes all items carried by you in compliance with the User Agreement.

Replacement Cost

The replacement cost of a bike is up to €1,797.

Rules to Ride Cargo Bikes

Country: France

In addition to the rules and obligations set forth in the User Agreement, when you use our cargo bikes, you are required to abide by the rules set forth in these Rules to Ride Cargo Bikes, which we may revise, at any time. Any material amendments will be notified to you and be subject to your acceptance. However, use of our Services is always subject to the prior acceptance of these Rules to Ride. Failure by you to abide by these Rules to Ride or any part of the User Agreement may result — if attributable to you and/or your authorized passenger and is not related to Lime’s breach of its own obligations, the fault of a third party or a force majeure event — in fines, or suspension or termination of your account. Any capitalized term not defined herein shall have the meaning set forth in the User Agreement.

Rental terms for cargo bikes

The cargo bike you wish to rent will be delivered to you and must be returned to the address you specify.

Requirements to use Lime cargo bikes

You must be the only user of our Services.
You may not have a passenger or animal on a cargo bike, including inside the front box.
Age and eligibility requirements are provided in Section 4.3 of the User Agreement .
You must be able to operate our Products in a competent manner. You know how to use them and are physically able to do so. You understand that adverse weather conditions can impact your safety and you are able to respond accordingly (like adjusting your braking distance in the rain, for example). This may also mean not using certain Products at all.
While we do our best to educate you on local laws and regulations governing how to use our Products, please ensure that you have familiarized yourself with these laws and regulations as well, which you must follow when you use our Services. Don’t use our Services in prohibited areas, and make sure you understand and obey the laws on sidewalk use, traffic, and parking (don’t obstruct or block pedestrian traffic, for example).
You agree to do everything in your power to prevent theft or damage to the rented bike. ●

Rules on Helmets

We recommend that you wear a helmet any time you use any of our Products, preferably Snell, CPSC, ANSI or ASTM-approved. It should be sized, fitted and fastened per the manufacturer’s instructions. Helmets and other protective gear are not guaranteed to prevent personal injury but better to be safe than sorry. Where helmets are required by law, you must wear one while using our Products. Even where helmets are not required, if you choose not to wear a helmet and are injured, you chose to take that risk and we are not responsible (unless something we did or didn’t do was the actual cause of such injury).

Safety Checks

You must perform a safety inspection of the Product before each use, including all of following:

Did you check its general condition (body, frame, wheels, tires, etc.)?
Do its brakes and lights work?
Are the seat, pedals and basket properly attached?
Is the battery charged?
Is there any other sign of damage, unusual or excessive wear or is maintenance needed?

Something could have happened to the Product since its condition was last checked, and we rely on you to inspect the Product before each use and report any suspected issues. If you notice any issues identified above, or any others, during your safety inspection DO NOT use the Product. Please immediately report these to us by submitting a request via our Help Center. If you notice something during use, stop your trip as safely as you can and as soon as possible. If you don’t report these issues, we may have to attribute them to you, including holding you responsible for any associated costs, so please tell us if anything you see doesn’t look right.

Prohibited Uses

Weight Limit

Unless otherwise stated, the maximum weight limit for cargo bikes is 55 kg, and the maximum weight limit for cargo in the cargo box is 50 kg. This maximum weight includes all items carried by you in compliance with the User Agreement. You also agree to ensure that the dimensions of the items carried inside the cargo box do not exceed those of the cargo box itself, and that they do not compromise safe riding and use of the vehicle, in accordance with the regulations in force.

Rental duration and rates of cargo bikes

The minimum rental period for cargo bikes is 24 hours, with no consecutive days.

The cost of rental is €30 excluding VAT per 24-hour period.

The cost of transporting the cargo bike to the location selected by the user is €10, excluding VAT. Bookings must be made at least 48 hours in advance, and delivery will be made during normal opening hours (9:00 a.m.–5:00 p.m.).

Return

The rented bike must be returned in its original condition no later than the last day of the rental period. Any delay will be subject to a penalty of €25 per calendar day.

Replacement Cost

The replacement cost of a cargo bike is up to €3,187.

Rules to Ride Child Seats

Country: France

In addition to the rules and obligations set forth in the User Agreement, when you use our child seats, you are required to abide by the rules set forth in these Rules to Ride Child Seats, which we may revise at any time. Any material amendments will be notified to you and be subject to your acceptance. However, use of our Services is always subject to the prior acceptance of these Rules to Ride. Failure by you to abide by these Rules to Ride or any part of the User Agreement may result, if attributable to you and is not related to Lime’s breach of its own obligations, the fault of a third party or a force majeure event — in fines or suspension or termination of your account. Any capitalized term not defined herein shall have the meaning set forth in the User Agreement.

Requirements to use Lime child seats

You may carry only one child per child seat.
You are responsible for ensuring that the child meets applicable French laws and regulations on minimum age, weight, and size for the use of a child seat.
You are responsible for ensuring that the child wears a helmet where required by law.
You must be able to operate the Product safely and without impairment while carrying a child.

Safety checks

Before use, confirm that the child seat is securely attached to the bike and that the straps, harness, and fastenings are in proper working order.
If you notice any damage, defect or missing parts, DO NOT use the Product and immediately report the issue via the Lime App Help Center.

Prohibited uses

You may not use a Lime child seat for any person other than a child of the appropriate size/age.
Do not modify, remove, or tamper with the seat, harness, or fastenings.
Do not overload the seat beyond its maximum weight limit (as displayed on the Product and in the App).

Weight limits

The maximum child weight limit for a Lime child seat is 22 kg (or the limit displayed on the Product and/or in the App, if different).

Replacement cost

The replacement cost of a child seat is up to €200.

Users Agreement and Terms and Conditions of Service

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