In connection with the Services, you may purchase, activate, access, or otherwise use a LimePass which is subject to these terms and conditions, as may be amended, and Lime’s User Agreement, the terms and conditions of which are expressly incorporated by this reference (together, the “LimePass Terms”). Any undefined, capitalized terms will have the meaning set forth in the User Agreement. LimePass is offered to you by the Lime entity who provides you with Services under your User Agreement.
We offer two different types of LimePass: (1) one-time offers, which expire once the benefits are consumed, and (2) subscription-based memberships, which automatically renew monthly.
One-time offers
LimePass offers you the ability to purchase bundled benefits (e.g., unlocks, rides, discounts, and/or minutes) in select markets (“One-time Offer”). When you buy a LimePass you agree to these Terms, as well as the specific terms of the One-time Offer. Each One-time Offer will include important details and terms, such as where and when a LimePass may be used, the benefit(s) conferred by the LimePass (e.g., whether starts/unlocks are included in the LimePass and the total number of eligible starts/unlocks, minutes, and/or rides for each LimePass or the maximum duration of each eligible ride) (“LimePass One-time Benefits”), and the cost of the LimePass (“Rate”). Please refer to your One-time Offer for details before purchasing the LimePass. Standard unlock fees, ride fees, and/or per minute fees apply after the LimePass One-time Benefits are exhausted. A LimePass may include minutes that you can use with the corresponding LimePass service (“Riding Minutes”). If the LimePass includes Riding Minutes, they apply to each eligible ride taken within the time period identified in the One-time Offer, up to a cumulative total number of minutes not to exceed the Riding Minutes identified in your One-time Offer. Partial minutes are rounded up to the nearest whole minute.
Subscription-based memberships
LimePass includes subscription-based memberships which give you access to a bundled package of free ride starts and/or other benefits such as reservations, scheduled vehicles, riding minutes, or discounted rides, as stated in your in-app or email offer (“Subscription Offer”). Each Subscription Offer will include important details and terms, such as the benefit(s) conferred by the LimePass membership (e.g., the total number of free ride starts, the total number of included riding minutes, whether free reservations are included) (“LimePass Subscription Benefits”), the LimePass membership fee (“Fee”), and the billing interval (“Billing Cycle”). When you buy a LimePass membership, you agree to the LimePass Terms, as well as the specific terms of the Subscription Offer. Please refer to your Subscription Offer for details before purchasing LimePass. Standard ride start fees, ride fees, and/or per minute fees apply after all LimePass Benefits are exhausted.
Fee and Renewal. The Fee for LimePass is stated in the Subscription Offer. You will be charged the Fee for your first Billing Cycle on the date of purchase, which activates your LimePass membership for the term set forth in your Subscription Offer. Unless you cancel, in accordance with the Cancellation terms below, you agree to be charged the Fee on the first day of the next Billing Cycle stated in your Subscription Offer based on the initial purchase date. Your LimePass membership will automatically renew at the beginning of each Billing Cycle, and the Fee will automatically be charged to your selected payment method.
Cancellation. You may cancel your LimePass within the Lime App up to 24 hours prior to your next scheduled payment to avoid further charges. To do this, go to the LimePass section in the Lime App and cancel the subscription. If you cancel your LimePass, you will still have access to your LimePass Benefits until the end of the current Billing Cycle.
Terms applicable to both one-time and subscription-based membership LimePass
LimePass has no cash value and is non-transferable. LimePass is not eligible for refunds or credit, whether used or not, unless set forth in these terms or as required by applicable laws. A LimePass is valid only in the country where purchased. LimePass is valid on Lime-owned electric scooters and electric bicycles except in the event the Offer expressly excludes a vehicle type from the LimePass. LimePass may not be available in all regions or to all users. LimePass cannot be combined, stored, or transferred, and is not valid with Lime Access, Group Rides, or with promotion codes or other discounts. Lime reserves the right to revoke a LimePass if a Lime account has been flagged for suspicious or fraudulent activity. Lime may update these terms at any time. Any material changes to these terms will be communicated to you. Subject to applicable law, when accessing or using the Services, you will consent to be bound by these terms, as amended at the time. You are free to stop using LimePass and/or the Services at any time.
From time to time, we may offer supplemental LimePass Benefits or other promotional discounts. The specific terms applicable to such supplemental benefits and promotions will be stated in the One-time Offer or Subscription Offer. Lime reserves the right to withdraw or to modify any supplemental benefits and/or promotions at any time without prior notice and with no liability.
Right of Withdrawal. If you are located in the European Economic Area and/or UK, you have the right by law to cancel your order within 14 days of purchase of the LimePass subscription without providing any reason. Any LimePass subscription can only be cancelled following the initial subscription and not upon each automatic renewal. To exercise the right of cancellation, you must inform Lime of your decision to cancel your order before the 14-day period has expired. You may contact Lime at submitting a request at https://help.li.me/hc/requests.... We will reimburse you no later than 14 days from the day on which we receive your cancellation notice. We will use the same means of payment as you used for the transaction, and you will not incur any fees for such reimbursement. If you used any part of your LimePass subscription during the 14-day period, you may be required to pay an amount in proportion to the rides you took through the date we received your cancellation notice.