Privacy Information for California Residents
Effective: July 1, 2025
The California Consumer Privacy Act or “CCPA” applies to individuals residing in California. Below, we provide additional information about our practices and inform individuals of how they can exercise rights provided to them by the CCPA.
Lime’s Practices with Respect to Personal Information
In the preceding 12 months, we have collected the following categories of personal information. For examples of the precise data points as well as the categories of sources of personal information, please see “The Types of Information We Collect” in our main Privacy Notice.
Category | Does Lime Collect? |
Identifiers | Yes - like when you use your email address to create an account |
Personal information as defined by another California law, including government identifiers (Cal. Civ. Code § 1798.80(e)) (may overlap with other categories) | Yes - like when you provide your valid driver’s license, or other government ID verifying age, during sign up as and if required by California regulations |
Demographic characteristics protected under California or federal law | Yes - like when we may become aware that you are enrolled in a local, state or federally-run assistance program by signing up for our discounted fares program, Lime Access |
Commercial information | Yes - like when we keep track of payments for your Lime rides and recordings of calls to customer service |
Internet or other similar network activity | Yes - like when we collect information about how you interact with the Lime app and website and information about the device you use to interact with the Lime app and website; or like when, if you’ve given us permission, we collect your location information and information about the websites you visit before and after you visit Lime |
Geolocation data | Yes - like when we show you scooters available near you |
Logistics provider information | Yes - like information submitted as part of your application to engage with Lime as a logistics provider |
Inferences drawn from other personal information | Yes - like your preference for when you like to ride |
Sensitive personal information | Yes – like government ID, biometric information (for account verification), account access information (such as your username and password to access your account), and precise geolocation (as described by Geolocation data above). |
Information we obtain from other sources. We also obtain the categories of personal information described above from other sources. These sources include, for example:
Third-party providers. Third-party applications and services, including analytics and advertising providers (as described in our Cookie Policy), fraud detection and prevention providers, and social networks you choose to connect with or interact with through our Services.
Co-branding/marketing partners. Partners with which we offer co-branded services or engage in joint marketing activities.
Lime for Business employers: Companies who enable access to Lime for Business so employees can use Lime services.
Service providers. Providers that collect or provide data in connection with work they do on our behalf, for example companies that determine your device’s location based on its IP address, provide our cloud hosting services, or customer support and online chat services.
Publicly available sources. Public sources of information such as open government databases.
The personal information we collect is for the business and commercial purposes described in the “How We Use Information” section of our main Privacy Notice. To achieve these business purposes we may disclose your personal information with the parties described in the “Who Do We Share Your Information With?” section of our main Privacy Notice. For the categories of service providers with whom we share personal information for a business purpose and for the categories of other third parties with whom we share personal information, please see “Who Do We Share Your Information With” in our main Privacy Notice.
Your Rights Under the CCPA
If you reside in California and the processing of personal information about you is subject to the California Consumer Privacy Act (CCPA), you have certain rights with respect to that information:
Notice at Collection. At or before the time of collection, you have a right to receive notice of our practices, including the categories of personal information and sensitive personal information to be collected, the purposes for which such information is collected or used, whether such information is sold or shared, and how long such information is retained. You can find those details in this statement by clicking on the above links.
Right to Know. You have a right to request that we disclose to you the personal information we have collected about you. You also have a right to request additional information about our collection, use, disclosure, or sale of such personal information. Note that we have provided much of this information in this privacy statement. Please review the Exercising Your Rights Request section below for more information on how to make a right to know request.
Rights to Request Correction or Deletion. You also have rights to request that we correct inaccurate personal information and that we delete personal information under certain circumstances, subject to several exceptions. Please review the Exercising Your Rights Request section below for more information on how to make a request to correct or delete.
Right to Opt-Out / “Do Not Sell or Share My Personal Information”. You have a right to opt-out from future “sales” or “sharing” of personal information as those terms are defined by the CCPA.
Note that the CCPA defines “sell,” “share,” and “personal information” very broadly, and some of our data disclosures described in this privacy statement are considered a “sale” or “sharing” under those definitions. In particular, we disclose identifiers such as cookies and the advertising identifier associated with your mobile device with our advertising partners for our own advertising and analytics purposes and we let advertising and analytics providers collect identifiers (IP addresses, cookie IDs, and mobile IDs), activity data (browsing, clicks, app usage), device data, and geolocation data through our sites and apps when you use our online services, but do not “sell” or “share” any other types of personal information.
If you do not wish for us or our providers to “sell” or “share” personal information relating to your visits to our sites for advertising purposes, you can make your request by emailing [email protected] or using other controls described in our Cookie Policy. If you opt-out using these choices, we will not disclose or make available such personal information in ways that are considered a “sale” or “sharing” under the CCPA. However, we will continue to make available to our partners (acting as our service providers) some personal information to help us perform advertising-related functions. Further, using these choices will not opt you out of the use of previously “sold” or “shared” personal information or stop all interest-based advertising.
We do not knowingly sell or share the personal information of minors under 16 years of age.
Right to Limit Use and Disclosure of Sensitive Personal Information. You have a right to limit our use of sensitive personal information for any purposes other than to provide the services or goods you request or as otherwise permitted by law. To opt-out from such additional purposes, go to the Lime Privacy Center to submit your request. You can also contact submit a request by emailing [email protected].
Right to Non-Discrimination. You have a right to not be discriminated against for exercising your rights set out in the CCPA.
Exercising Your Rights Request
Individuals residing in California may make a rights request by calling 1 (888)-LIME-345, emailing us at [email protected], or visiting the Lime Privacy Center at https://privacy.li.me/?locationCode=US-CA
You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting such a request from an agent to provide, correct or delete your personal information, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.
Further, to provide, correct, or delete specific pieces of personal information we will need to verify your identity to the degree of certainty required by law. We will verify your request by asking you to send it from the email address associated with your account or requiring you to provide information necessary to verify your account (e.g. telephone number, ID card, etc).
Additionally, under California Civil Code section 1798.83, also known as the “Shine the Light” law, California residents who have provided personal information to a business with which the individual has established a business relationship for personal, family, or household purposes (“California Customers”) may request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes. Please be aware that we do not disclose personal information to any third parties for their direct marketing purposes as defined by this law.
California Customers may request further information about our compliance with this law by emailing [email protected]. Please note that businesses are required to respond to one request per California Customer each year and may not be required to respond to requests made by means other than through the designated email address.