Safety First
Safety is foundational to our service at Lime. It informs everything we do, from how we design and maintain our vehicles, to how we educate riders and work with cities to provide safer riding environments. This is why over 99.99% of Lime trips ended without a reported incident in 2024. This work is informed by our more-than one billion rides served, helping us make proactive, prevention-focused decisions to improve safety for riders and non-riders alike.
Vision Zero
We believe strongly in Vision Zero, the idea that crashes are ultimately preventable. We incorporate a safe systems approach to all aspects of our service, comprising engineering, education and enforcement, with a goal of constant improvement in everything we’re able to control. For things we cannot control, we work with cities to encourage policies in line with Vision Zero, including improved street design that prioritizes the most vulnerable road users, and regulations that are proven to reduce the potential for car crashes.
Vehicles designed to prioritize safety
We design our vehicles in-house, with safety and reliability guiding our approach. Our hardware team draws on insights from more than one billion rides—as well as feedback from our riders and city partners—to design new vehicles and improve existing models. Features like wide, textured footboards, redundant brakes and 12-inch front wheels on our e-scooters help riders feel more confident, while dual kickstands and low baseboards support stability. These design elements take into account not only our riders, but non-riders as well.
Parking
The value of dockless mobility is the ability to travel exactly where you need to go without the hassle of finding a docking station. We understand scooter parking is an important issue for cities which is why we employ a range of solutions tailored to meet their unique needs, incorporating technology such as on-board locks to integrate with bike racks and other street furniture, dedicated parking spots that appear on our app, among other options. While studies have found that only about 2% of dockless scooters are misparked, we do all we can to ensure compliance with local parking regulations from our riders, through in-app education, in-person education, photo verification at the end of trips and more.
Training Mode
Training Mode is designed to make your first ride on a Lime smoother and more comfortable by reducing the max speed before the motor disengages, so first-time or early riders can get the feel for riding at a comfortable speed and build confidence from there. Training Mode helps to make Lime accessible to more riders, especially new riders who may be more apprehensive at first.
Helmets
Wearing an approved and well fitted helmet is highly recommended any time you use our vehicles. Your helmet should be sized, fitted and fastened per manufacturer instructions. Where helmets are required, you must wear one to use our Services.
First Ride Academy
First Ride Academy is Lime's signature scooter safety course designed to help riders familiarize themselves with riding safely and confidently. The in-person course is divided into three parts, each focused on a different aspect of electric scooter use:
1. Informational training on how to use the Lime app and our core principles
2. Practical training teaches participants how to inspect electric scooters before riding (brakes, accelerator, etc.) and how to ride, along with safety exercises
3. The First Ride takes participants along a predetermined course for a guided ride in a public setting
Riders must be 18 years or older to participate. We encourage riders to bring their own helmet if they wish! For the best experience, participants should download our free app and create a profile prior to arriving at the event.
