Vancouver, BC

Communities thrive when people are connected. That’s why we’re dedicated to providing sustainable transportation to all, regardless of age, background, income or ability. Lime Access is our industry-leading affordability program that provides discounted rides to those who qualify. Learn more about Lime Access here.

Lime has options for riders without bank accounts or credit cards. All these payment options are the same price as payment by credit, and there are no fees or surcharges to use the cash payment option. There also is no change in the standard reserving, unlocking, locking, and parking processes when paying with cash.

Prepaid Debit Cards: All riders can use prepaid cards just like a credit card. Prepaid cards can be found at local distributors like shoppers, grocery stores etc.

Uber Gift Cards: Riders can purchase Uber gift cards at thousands of retailers for cash, then use the cards to reserve and pay for Lime devices through our exclusive Uber integration. Riders who book through Uber are prompted with a Lime scooter when riders request a journey within our service area, and payment takes place through their Uber account.

Lime Assist is a first-of-its-kind program aimed at extending access to shared electric vehicles for persons with varying abilities. Lime Assist offers access to our accessible vehicles on demand and at no cost. Riders can make a reservation on our website, where they select a vehicle and drop-off time. Lime then delivers the vehicle to a rider’s door and picks it up 24 hours later when they are finished using it. Reserve a Lime Assist ride here.

You can request a station by filling out the form here.

All of our parking stations are shown clearly within the app. Riders can end their trip by looking in the app to find their nearest parking station when they are at their destination.

Currently there is not a continuous service area between any of the municipalities that Lime serves in the Lower Mainland. This means that the vehicle will stop working when you go outside of the geofenced boundaries of a particular municipality. There are no plans to introduce physical parking stations in other municipalities outside of Vancouver at this time.

Lime will launch in neighbourhoods that are currently underserved by transit and other micromobility providers. We will continue expanding our service area, working collaboratively with the City of Vancouver and local communities.

If you're ever involved in an accident while riding with Lime:

• Check to make sure that you and anyone else involved are safe

• Call local emergency authorities (911) if necessary

• Once all involved parties are safely out of harmʼs way, you can fill out a report here.

• Alternatively you can submit a report through your Lime App. Go to the ‘Supportʼ section in the app by navigating to ‘Helpʼ >> "I had an accident".

If you're ever involved in an accident:

• Check to make sure that you and anyone else involved are safe
• Call local emergency authorities (911) if necessary

Next, exchange contact information with the rider and capture any photos of the incident. Ensure the photos capture the vehicle, the vehicle ID, and location at which the incident took place. Send all the information as attachments to [email protected].

For more information please go to the Lime Help Center.

There are certain zones that may restrict where you can ride, your speed, or the ability to park/end your ride. These Ride Zones appear as shaded areas outlined in different colours on the map in the Lime app to help you comply with local regulations.

• Low Speed Zones: Your top speed is restricted in this zone. Click on the zone to see the top speed. These zones are marked in yellow in the app.
• No Riding Zones: You cannot ride or park in this zone. Your vehicle will safely stop and locking will be disabled. Walk the scooter out of this zone to resume riding. These zones are marked in red in the app.
• Mandatory Parking Zones: In these zones, you must park your vehicle at a designated parking spot shown on the map. If you are too far from a designated parking spot, you will not be able to end your ride. These zones are marked in blue in the app.

When starting your trip, it is best to check the station availability near your destination. Simply move the map to your desired destination and tap on nearby stations to see how many spots are available. If you arrive at a station that is full, you will be prompted to travel to the nearest available Station.

You may report the broken Station to the local Lime team by sending a photo to [email protected].

The Lime Help Center has many resources to address any questions you may have. If your question is not listed, please contact Lime via email at [email protected] or [email protected].