"Are helmets required for riders?"

" Riders should always wear a helmet while operating a Lime device. We provide free helmets to NYC riders - just email help-new-york@li.me with your request and download our app to receive information on our helmet giveaways and First Ride Academy events. "

" Lime is currently operating in the East Bronx and part of Eastern Queens. (View the Bronx and Queens service zones.) Please ride your Lime in the service zones indicated in the app, on the street and in designated bike lanes. When you finish your ride, be sure to park properly. "

"How can I get an accessible vehicle?"

" Through our Lime Assist program, we deliver adaptive vehicles on demand within our pilot area to anyone who makes a request. Vehicles are delivered within two hours of request. Request a Lime Assist delivery here or in the app under Safety Center > Adaptive Vehicle Reservation. "

"Guidance for safe riding"

" Guidance for safe riding is always accessible through the Help Center in the app and via our Safety Center . "

" Riders must be 18+ years old. Sidewalk riding is prohibited. Ride in bike lanes whenever possible. Don\u2019t bring scooters on public transit. Only one rider per scooter. Never drink alcohol and ride. Yield to pedestrians and cyclists. Violations may result in education, warnings, and\/or platform suspension. "

" Go to our Help Center to submit a request or call 1-888-546-3345 to speak with a customer service representative. "

" Lime in New York costs $1 to unlock, then between $0.45 and $0.50 a minute to ride. Check to see if you qualify for free and discounted rides through Lime Access or Lime Assist . "

"Can I pay with cash?"

" Yes! Lime provides four options for riders without credit cards: PayNearMe, prepaid credit\/debit cards, paypal, and Uber gift cards. All cash payment options are the same price as payment by credit, and there are no fees or surcharges to use the cash payment option. There also is no change in the standard reserving, unlocking, locking, and parking processes when paying with cash. \n PayNearMe: Through PayNearMe, riders can pay with cash at more than 1,000+ NYC locations like 7-Eleven, Walgreens, and CVS. Riders receive a PayNearMe code from Lime, present the code to a clerk at participating locations, pay with cash, and use the receipt as proof of payment in the Lime account. See the graphic below for more information on how to use PayNearMe. PayPal: Riders can add credit to their Lime account balance using PayPal. Prepaid Credit Cards\/ Debit Cards: All riders can use prepaid cards on our app just like a credit card. \n Uber Gift Cards: Riders can purchase Uber gift cards at thousands of retailers for cash, then use the cards to reserve and pay for Lime vehicles through our exclusive Uber integration. "

"I don\u2019t have a smartphone. Can I still ride with Lime?"

" Yes! Lime offers a text-to-unlock program. To use, riders can pay using on li.me to load money onto their Lime account, then text \"Unlock Vehicle #####\" to 415-463-3473 following the steps below to unlock a vehicle. "

Lime
New York

New York

E‑Scooter Rentals in New York

Founded in 2017, Lime is the largest and most experienced micromobility operator in the world. We serve more than 230 cities in over 30 countries, deploying more than 200,000 e-bikes, e-scooters, and adaptive vehicles every day. Lime riders have taken more than 394,000,000 rides – 99.97% of which have been incident-free globally.

Lime is proud to be partners with New York City. New York City riders have completed 2.1 million trips covering over 2.4 million miles, avoiding over 520,000 vehicle trips and saving over 24,000 gallons of gasoline. In New York City, our motto is Our Service Never Sleeps - we provide round-the-clock trips to our riders, and 24/7 service to the City.

Micromobility Information

Riders should always wear a helmet while operating a Lime device. We provide free helmets to NYC riders - just email [email protected] with your request and download our app to receive information on our helmet giveaways and First Ride Academy events.
Lime is currently operating in the East Bronx and part of Eastern Queens. (View the Bronx and Queens service zones.) Please ride your Lime in the service zones indicated in the app, on the street and in designated bike lanes. When you finish your ride, be sure to park properly.
Through our Lime Assist program, we deliver adaptive vehicles on demand within our pilot area to anyone who makes a request. Vehicles are delivered within two hours of request. Request a Lime Assist delivery here or in the app under Safety Center > Adaptive Vehicle Reservation.
Guidance for safe riding is always accessible through the Help Center in the app and via our Safety Center.
- Riders must be 18+ years old.
- Sidewalk riding is prohibited.
- Ride in bike lanes whenever possible.
- Don’t bring scooters on public transit.
- Only one rider per scooter.
- Never drink alcohol and ride.
- Yield to pedestrians and cyclists.
- Violations may result in education, warnings, and/or platform suspension.
Go to our Help Center to submit a request or call 1-888-546-3345 to speak with a customer service representative.
Lime in New York costs $1 to unlock, then between $0.45 and $0.50 a minute to ride. Check to see if you qualify for free and discounted rides through Lime Access or Lime Assist.
Yes! Lime provides four options for riders without credit cards: PayNearMe, prepaid credit/debit cards, paypal, and Uber gift cards. All cash payment options are the same price as payment by credit, and there are no fees or surcharges to use the cash payment option. There also is no change in the standard reserving, unlocking, locking, and parking processes when paying with cash.
- PayNearMe: Through PayNearMe, riders can pay with cash at more than 1,000+ NYC locations like 7-Eleven, Walgreens, and CVS. Riders receive a PayNearMe code from Lime, present the code to a clerk at participating locations, pay with cash, and use the receipt as proof of payment in the Lime account. See the graphic below for more information on how to use PayNearMe.
- PayPal: Riders can add credit to their Lime account balance using PayPal.
- Prepaid Credit Cards/ Debit Cards: All riders can use prepaid cards on our app just like a credit card.
Uber Gift Cards: Riders can purchase Uber gift cards at thousands of retailers for cash, then use the cards to reserve and pay for Lime vehicles through our exclusive Uber integration.
Yes! Lime offers a text-to-unlock program. To use, riders can pay using on li.me to load money onto their Lime account, then text "Unlock Vehicle #####" to 415-463-3473 following the steps below to unlock a vehicle.

How to Park Your Ride in NYC

To keep the city moving and avoid fees, follow these simple parking rules:

1. Find the "Furniture Zone"

Always park your device on the sidewalk near the curb, lined up with things like tree pits or at bike racks and corrals where available.

2. Keep the Path Clear

Leave 6 feet of space: Ensure there is a wide, straight path for people to walk past.
Use the kickstand: Devices must be upright with both wheels on the ground.

3. No-Go Zones

Do not park in these areas:

Transit Spots: Never block bus stops or subway entrances.
Entrances: Keep doorways, driveways, and curb cuts clear.
Intersections: Do not park on "Corners" (the area where the two sidewalks meet).
Access Points: Stay clear of ramps and accessibility features for people with disabilities.
Private Property: Only park in areas accessible to the general public.
Keep it tidy: If a device is reported as an obstruction, we are required to move it. Help us out by parking right the first time!

Please remember that failure to properly park your vehicle when ending your ride may result in the following warnings, non-compliance fees, temporary suspensions, or permanent account deactivation based on repeated violations:

1st–2nd Violation: Warning.
3rd Violation: $5 non-compliance fee.
4th Violation: $5 non-compliance fee and a 48-hour suspension.
5th Violation: $5 non-compliance fee and a 30 day account suspension.

Thank you for helping us keep streets and sidewalks safe.

Lime Access in New York City

Lime Access is our global equity program that provides free and discounted rides to eligible residents. It is part of our core mission to provide sustainable transportation options to all.