Customer Service
Last Update: June 18 2026
4. Using the App and our Services
7. Consumer cancellation rights for subscriptions
12. Network Access and Devices
14. Applicable Law and Disputes
POLAND
THANK YOU FOR CHOOSING LIME!
1. Contractual Relationship
Lime is pleased to offer you access to its shared micromobility offerings subject to the important terms and conditions of this User Agreement, including any additional terms or service-specific policies incorporated by reference herein (collectively, the “Terms”). These Terms govern your access and use of Lime products and/or services (collectively, our “Services”), so please read them carefully and make sure that you fully understand and agree to be bound by them before accessing and using the Services. If you do not wish to review, or don’t understand, or don’t agree to be bound by the Terms, please do not access or use the Services.
The Services are offered by Lime Technology Sp z o.o. with the registered office in Warsaw. By using our Services (including, but not limited to, creating a user account, using the Lime App, registering for certain Lime product and pricing promotions or subscriptions, and accessing and using the Lime vehicles and services), you represent and warrant that you are of legal age to enter into binding contracts and agree to these Terms. In addition to your own personal capacity, you also represent and agree that you have the necessary authority to agree to these Terms on behalf of any other party(ies) that access and/or use the Services through your account (e.g., for group rides), and on behalf of an entity you’ve included in your user account registration.
By accessing and utilizing the Services, you acknowledge that you have agreed to comply with the Terms as a condition of your use of the Services. Lime reserves the right to amend these Terms from time to time where reasonably necessary to reflect:
changes in applicable law, regulation, court or authority guidance;
changes required by cities, public authorities, or operating permits;
changes to the Services, Products, App functionality, safety features, pricing models, payment methods, or subscription offerings.
Any revised version of these Terms will be made available for your review before it becomes effective. Material changes will become effective only after you have expressly accepted the revised Terms in the Lime App. If you do not accept the revised Terms, you may not continue using the Services.
The Terms, as Lime may amend from time to time, expressly supersede any prior agreements or arrangements we may have with you. You remain free to stop using the Services at any time, and Lime reserves the right to terminate these Terms or your access to and use of any of the Services at any time, or generally cease offering or deny access to any portion of the Services, at any time in our sole discretion. If you disagree with, or wish to challenge, any such termination or cessation by us, please contact us at [email protected] with the relevant details.
Specific terms covering subscriptions to our Services are set out below. They outline additional notice periods that you are entitled to before we make any changes to pricing or other important subscription terms.
Please note that the cities in which you use our Services may also have additional requirements, including about safety and personal protective equipment not provided by Lime, that you need to comply with to use our Services – please check this list to see if there are any for your home city or other cities where you use our Services.
2. What Lime Offers
The “Services” include the Lime mobile application (the “App”), access to and use of Lime’s electric bikes, electric scooters, electric gliders, adaptive vehicles, and related equipment, such as helmets, child seats, passenger kits, and other accessories (where applicable), innovative features or functionality that Lime may deploy on or through its App or the electric vehicles, as well as our websites, personnel, customer support, and any other information, technology, or services we make available.
We are not a common carrier; our Services are offered as a convenience for qualified users that agree to be bound by the terms of this Agreement. If you do not wish to be bound by these terms, alternative transportation options are available to the public. For clarity, when we refer to “Products” in these Terms, we mean the physical items that are part of or otherwise made available to you by Lime in Lime’s offering of the Services, such as Lime’s bikes, scooters, gliders, helmets, and any other Lime-branded equipment.
Certain Products, accessories, or features described in these Terms (including child seats, passenger kits, or certain vehicle types) may not be available in all markets or on all vehicles. Availability may vary based on local regulations and operational considerations.
3. Lime User Account
3.1. Account Set Up
In order to use most aspects of the Services, you must register for and maintain an active personal user account, which requires a valid debit or credit card or other approved payment method with expiration date and billing postal code as well as other requested information depending on the Service (for example, a driver’s license is required for some Products in some jurisdictions). The provision of this information is necessary in order to provide the Services to you. Alternative account creation and payment methods are available for some of our Products and Services if they are available in your area, such as LimeAccess. The information that you provide to Lime must be true, accurate, complete in all respects, and must be updated as necessary to remain true and accurate. If applicable, create a username and a strong password and don’t share either with anyone – your account is personal to you and not intended for anyone else, and you are responsible for all activity that occurs under it. Let us know immediately if you suspect unauthorized use of your account.
3.2. A Note on Fraud
We take it seriously, both for your protection and ours. You may only use a payment method that you have the legal right to use and you authorize us to charge any payment method you designate for any charges you incur. If we suspect that any information you’ve provided is inaccurate, incomplete or fraudulent, we may suspend or terminate your account upon notice until the issue is resolved. During that time, you will lose access to some or all of our Services, either temporarily or permanently.
3.3. Contact Information and Notices
Lime may provide notices to you (including about fees, charges, account actions, or updates to these Terms) through the App or, where available, through the contact information associated with your account. Notices are deemed received when made available to you.
4. Using the App and our Services
This section describes how the Services function and how you access and use them.
4.1. Service Reservation
Once your account is properly set up, you can use the Lime App to locate, reserve and rent our available Products. Please understand that for supply and related reasons, Lime reserves the right to accept or reject reservation requests, and the receipt of a reservation confirmation does not constitute an acceptance or a confirmation of Lime’s offer or ability to make the Services available in any particular instance. Your access to and use of Lime’s Service is not confirmed unless and until a ride begins. If your reservation via the App is rejected after your request, you’ll receive the applicable refund if your payment method was actually charged.
The pricing for Products that you reserve will be displayed in the App before you begin your trip. If pricing in the App turns out to be incorrect for any reason, we reserve the right to cancel or reject a corresponding reservation and will issue you the applicable refund.
4.2. Using the Services / App Instructions
You agree to abide by all Lime instructions and warnings provided, including the safety and use rules set out in these Terms, as well as all other regional and local municipal statutes, regulations, and ordinances relevant to your use of the Products and the Services. Your failure to do so may result in fines or suspension or termination of your account.
4.3. Group Rides
For some vehicle types, the Services may allow you to start a “Group Ride,” and have your guests access Products. A Group Ride allows the rental of multiple separate Products through your account; it does not permit multiple riders or passengers on the same Product except where expressly permitted under these Terms. For information on Passenger Kit or Child Seat equipped Products, see “Passenger Kits” and “Child Seat” sections below.
To use this feature, you are responsible for ensuring that each of your guests personally read and agree to be bound by the Terms and read our Privacy Notice. You are fully responsible for (1) ensuring that all of your guests are at least 18 years old (or other legal age of majority), (2) any damages and injuries that occur during the Group Ride that are caused by you or your guests, (3) only allowing one guest per vehicle, (4) paying for all of the fees that occur in connection with your Group Ride, and (5) you are legally responsible for all of your guests’ activity as if it was your own, as permitted by applicable law. Your guests who access Products are express and intended third-party beneficiaries of these Terms, and shall be bound by these Terms.
4.4. Product Testing Participation
We continually try to improve our Products and Services. From time to time, you may be randomly selected to participate in testing new features, services, vehicles, or technologies. By using our Products and Services, you agree that you may be selected without prior notice to test a product or feature, and that your experience may differ slightly from other users as a result.
5. Safety and Use Rules
This section sets out the rules governing the safe and proper use of the Services and the Products.
5.1. Age and Eligibility
You must be at least 18 or legal age of majority if different.
Notwithstanding the above, if you are using the Services in a location where Lime’s local rules and regulations (as stated in the App) permit persons under the age of majority in their region of residence to use the Services, you represent and certify that you meet the minimum age requirements applicable in that location (as specified in the App), and in any event are at least 16 years old. Any use of the Services below the applicable minimum age is strictly prohibited.
If you are under the age of majority but meet the applicable minimum age requirements, in order to use the Services in a location where Lime’s local rules and regulations permit this:
You certify that you fully comprehend the nature of the Services and the inherent risks in using the Services;
You certify that you have consent from your parent or legal guardian to enter into these Terms;
Your parent or legal guardian must review these Terms, and you must obtain your parent’s or legal guardian’s acceptance of these Terms and their agreement to be your guarantor by taking responsibility for your actions, any charges associated with your use of the Services and your acceptance of these Terms;
You must not access or use, and you must immediately stop accessing and using the Services if you do not have consent from your parent or legal guardian as set out above.
If you are a parent or legal guardian of a person who uses the Services and is under the age of majority in their region of residence, and you allow them to use the Services, then these Terms apply to you and you are responsible for their activity on the Services.
5.2. Requirements to Use Lime Products and Services
You are prohibited from access to and use of the Lime Products or Services while under the influence of alcohol, drugs, or any other substance that could hinder your ability to operate a vehicle safely. If, despite this prohibition, common sense, and (likely) local laws and regulations, you choose to operate Lime’s Services or Products while impaired, you acknowledge and agree to assume all risks associated with or arising out of your use of Lime’s Products or Services, and you hereby expressly waive any and all claims arising out of your use of Lime’s Services or Products and assume all risks, to the extent permissible by applicable law.
PLEASE NOTE: At certain times, locations, or in compliance with local regulation, laws, or ordinances, the Lime App may remind you of this prohibition against impaired use of the Lime Products or Services by displaying the notice, below. You expressly acknowledge that you are not impaired and understand and agree to be bound by this prohibition against the impaired use of Lime Products and Services.
Don’t ride under the influence. It is dangerous to yourself and others, often illegal, and a breach of Lime’s User Agreement. Don’t do it. By proceeding, you confirm that you have not been drinking/taken drugs, and expressly waived and released all claims and agreed to cover all damages arising out of this ride to the extent permissible by applicable law as set forth in the User Agreement.
Our Services rely on technology, including wireless networks and mobile devices, so occasional delays or latency may occur based on your connection, location, or device performance. Such brief delays are normal and not considered service faults.
Our vehicle Products are all electric Products and are subject to availability (as the rest of our Products, generally). We don’t have unlimited amounts of electric Products and they aren’t always available. This goes for our other Products too.
You are able to operate our Products in a competent and safe manner and confirm that:
You know how, and are physically able, to use our vehicles safely and with care.
You will not use a vehicle if you have a condition that affects your ability to ride safely (e.g. impaired balance).
You will not carry any items unless properly and safely secured in a vehicle basket or Lime-provided cargo solution, where available, and you will not carry any passengers except as expressly permitted under these Terms.
You will not use any mobile device while riding a vehicle. Do not text or call while riding and safely pause your ride before doing so.
You understand that adverse weather (rain, snow, ice, etc.) may impact safety and you are able to respond accordingly (like adjusting your braking distance in the rain, for example). You will use extra caution if riding at night or if riding downhill.
Be aware of uneven, irregular or slippery surfaces, obstacles, or obstructions that may appear in your path. You agree not to ride, or to end your ride safely, if you feel unsafe at any time.
Our vehicles are for one rider only, unless the vehicle is explicitly designated by Lime as permitting additional users (for example, a vehicle equipped with a child seat or passenger kit). In such cases, you must comply strictly with the applicable provisions of these Terms and all instructions provided in the App. Carrying animals is never permitted.
Be aware of cars, bikes, scooters, and pedestrians at all times and exercise caution when riding in areas shared by others. Don’t ride on roads where our Products are not permitted by local law (e.g., highways).
You may encounter riding and parking zones, which may restrict where you can ride or where you can park. They may also affect the speed and operation of the vehicle. These zones appear within the Lime App map shown prior to unlocking a vehicle. Be alert when entering these zones.
Do not step off the vehicle while it is moving, or attempt to slow or stop the vehicle with your body.
While we do our best to educate you on local laws governing how to use our Products and Services, please ensure that you have familiarized yourself with these laws as well (speed limits, helmet laws, parking rules, areas where riding is restricted or banned, etc.), which you must follow when you use our Services. Don’t use our Products and Services where or when prohibited. You are responsible for obeying all local traffic rules, regulations, and posted signs.
In certain cities, local laws or regulations require us to stop operating, or lower speeds, during specific hours (a “Curfew Period”). You will be informed of such curfew in the App, and rides will automatically end at the start of a Curfew Period. You are responsible for completing your ride before curfew begins. We are not liable for any inconvenience caused by curfew-related shutdowns.
At the end of your ride, you must park the vehicle upright in the designated areas, as shown in the Lime App, ensuring it does not obstruct access or traffic. To end your ride and stop incurring fees, you may be required to take a clear End of Trip Photo. You must follow the in-app instructions to ensure the photo shows the vehicle and its immediate surroundings to verify proper parking. This photo will be used to verify proper parking or investigate suspected violations of this User Agreement. Your failure to provide a picture of the Products properly parked, may result in additional usage charges, fines (see below), and ultimately the termination of your account/access to the Services.
You have viewed, understand, and agree to abide by Lime’s How to Ride and local rules, which are available in your Lime App Safety Center.
The App may show you a suggested route, available parking locations, or an estimated ride price based on your destination. These are provided for informational purposes only. Suggested parking pins may become unavailable during your ride, and route quality may vary depending on conditions outside of Lime’s control (e.g., traffic, construction, or local laws). You remain solely responsible for selecting a safe and lawful route and parking location, and for complying with all applicable laws and regulations. The final price of your ride may differ from the initial estimate, and will always be shown in the App after your ride.
5.3. Rules on Helmets
Wearing a helmet (preferably Snell, CPSC, ANSI or ASTM-approved) is highly recommended any time you use our vehicles. Your helmet should be sized, fitted and fastened per manufacturer instructions.
Helmets and other protective gear may reduce the risk or severity of injury but are not guaranteed to prevent personal injury.
Where helmets are required, you must wear one to use our Products and Services. If you ride without a helmet and are injured as a result, you chose to take that risk and we are not responsible (unless something we did or didn’t do was the actual cause of such injury).
5.4. Safety Checks
We do our best to keep each Product in good condition, but they get a lot of use serving all of our customers’ mobility needs.
Before riding a Lime vehicle, perform a safety check on the Product, including all of these:
Test the brakes by squeezing each one and rocking the vehicle back and forth. The vehicle should not move.
Inspect the vehicle for damage or cracks (body, frame, fork, wheel, fender, etc.).
Check to ensure the vehicle’s tires are properly inflated.
Check to ensure the head and tail lights are operational and reflectors are secure.
Confirm that the seat, pedals, and basket(s), if any, are securely attached and properly adjusted.
Check the battery life remaining and confirm it is sufficient to reach your destination.
If you notice any signs of damage or need for maintenance during your safety inspection DO NOT use the vehicle.
Something could have happened to the Product since its condition was last checked, and we need you to tell us if something isn’t working properly if you notice it before we do. Please tell us as soon as possible by contacting us at [email protected]. If you notice any of these or other issues in a Product before your use, don’t use it. Please immediately report these to us by submitting a request via our Help Center or in your Lime App Help menu and reserve a different vehicle.
If you notice something during your ride, stop your trip as soon and as safely as possible. If you don’t report these issues, we may have to attribute them to you, including holding you responsible for any associated costs,, where the available evidence shows that the issue was caused by your misuse, negligence, or breach of these Terms.
5.5. Prohibited Uses
You are prohibited from using our vehicles for any unlawful purpose or operating unsafely or in any manner not intended such as off-roading, racing, stunt or trick riding, through standing water.
You may not transport any passenger except where expressly permitted under these Terms (for example, on designated Passenger Kit Vehicles or when using an approved child seat in accordance with these Terms).
You may not use any Product to tow or haul a trailer, vehicle or other object.
Unless otherwise agreed by Lime in a separate written agreement, you may not use our Products and Services for hire, reward or for any other commercial use (like advertising, ride-sharing or food delivery).
You may not allow others to access our Products and Services using your account, except by utilizing Group Ride where available.
Do not tamper with or vandalize our vehicles or their components, or attempt to gain unauthorized or fraudulent access to our Service.
Please don’t lock up any Product with a lock that isn’t ours, because then we can’t unlock it (!).
Please don’t leave a Product in a manner or location which we can’t access (if everyone did that, there would be no Products to use). We may charge you up to PLN 1,750, depending on our costs incurred in retrieving any Product due to your actions.
You are also not permitted to use our Products or Services to participate in activities beyond a particular Product or Service’s intended use. Some of these are obvious, but for example, no racing, mountain riding, stunts or trick-riding, riding up or down stairs, and don’t take a Product off-road or through massive amounts of water (beyond normal urban riding, of course). All of these uses can damage our Products or cause serious injury or death to you or someone else.
5.6. Product Weight Limits
The limits below apply to standard Products. Products equipped with accessories such as child seats or passenger kits may be subject to different limits, as indicated in the App, on the Product, or in these Terms.
The maximum weight load, including your weight and all items you may be transporting, should not exceed:
Lime Gen 4 ebike- 120 kg
Scooter/Seated Scooter- 100 kg
LimeBike/LimeGlider- 142 kg
The maximum weight for cargo should not exceed:
Lime Gen 4 ebike/LimeBike/LimeGlider front basket- 7 kg
Seated Scooter rear basket- 8.7 kg
LimeBike/LimeGlider rear basket- 15 kg
For bicycles equipped with a child seat, the child transported must weigh between 9 kg and 22 (see “Child Seats”). For vehicles equipped with a passenger kit, the passenger must weigh between 36 kg and 60 kg, and the combined weight of the rider and passenger must not exceed 160 kg, and additional conditions may apply (see “Passenger Kits”).
5.7. Treat Our Products With Respect
Proper Use. If all customers treat our Products with respect, more of them will be available to use and in better condition. Our Products are unfortunately not indestructible, so please take good care of them when they are in your hands. They have weight limitations which you can find above. We expect you to use the Products safely, including when you carry cargo in general (where the vehicle has a safe place to carry cargo). For example, don’t carry cargo in a bike’s front basket if it blocks your visibility. If you leave any personal belongings on or in our Products or on our premises (and we find them), we’ll hold them for 90 days unless the law requires longer.
Proper parking. The parking of a Product must take place within the operating area displayed in the Lime App, and, if indicated by the Lime App, within Mandatory Parking Zones and Mandatory Parking Spots in compliance with the local road traffic regulations and the parking rules displayed in the Lime App. Parking or leaving a Product within a No Parking Zone is expressly not permitted.
Damage. We expect that other than normal wear and tear, you’ll return (meaning locking up and/or deactivating) a Product in the same condition in which you received it. If you damage it (accidentally or intentionally), or fail to properly return it and damage occurs, you’ll be responsible for the associated costs. This can get pricey – up to PLN 2,300 for non-electric bikes and PLN 7,780 for the electric ones and PLN 5,720 for scooters - these amounts are determined based upon the costs of repair or replacement of the relevant Product. Before any charge is applied, we will inform you of the nature of the damage, the reason for the charge, and the estimated amount, and you will have the opportunity to raise any questions or provide relevant information. Lime will not apply a charge where the available evidence shows that the damage was pre-existing, caused by a Product defect or maintenance issue, or otherwise not caused by your misuse, negligence, or breach of these Terms. Depending on the circumstances, we may need to file a police report against you. We also reserve the right to take any action against you that the law allows, including holding you liable for the value of the Product. If you believe such attribution is incorrect, you may contact our support team, who may review the matter as appropriate.
Rental Periods. In general, the maximum rental time is 90 minutes, but may be shorter in some markets, or longer under a Lime Enterprise Solutions offering. Your ride on the Product will terminate after reaching the maximum rental time following commencement of the rental of the Product. Notwithstanding the foregoing, you may again rent the Product upon the termination of the rental period.
Product Pick-Up. If you are unable to return a Product in a valid area (for example, you have to leave it on private property, in a locked community or an otherwise unreachable area), and you ask that we pick that Product up, we may charge you a pick-up fee of up to PLN 476. If you simply abandon a Product, you’ll be responsible for all associated fees until it’s recovered, plus a service charge of up to PLN 476, depending on the time and effort associated with recovering the Product. We may charge these amounts to any payment method in your account. If you disagree with any charge, you may contact us at [email protected] to dispute it.
Accidents or Damage to Products Generally. You must report any accident, crash, damage, personal injury, or a stolen or lost Product to us within two (2) hours of the accident or incident via the Lime App under the Safety Center or, in the event you are injured, as soon as reasonably practicable following the accident or incident. If an incident involves personal injury, property damage or a stolen Product, you must also file a report with the local police department 24 hours after the incident (or, in the event you are injured, as soon as reasonably practicable following the incident).
Battery. Electric vehicles require periodic battery charging and their charge level decreases with time and use. Many factors, including weather, terrain, and vehicle type, can affect how quickly a battery depletes. While we work hard to ensure our vehicles are generally well charged, it’s your responsibility to check the battery level before riding and to make sure it's sufficient for your intended trip. We can’t guarantee the charge will be enough to reach your destination.
5.8. Child Seats
The following additional rules apply when you use a bicycle equipped with a child seat:
Eligibility. You may transport only one child using the child seat, subject to the applicable product limits and requirements communicated by Lime. You must be the child’s parent or legal guardian, or have express authorization from them.
- Safety requirements. You must:
Secure the child using the seat’s safety belts for the entire ride; and
Ensure the child wears a properly fitted and fastened helmet for the entire ride (helmets are not provided by Lime).
Adjust the footrests to the proper height and adjust the safety belt to ensure a snug fit.
Pre-ride check. Before each ride, you must check the child seat and restraint systems. If you notice any defect, damage, or abnormal condition, do not use the bicycle and report it to Lime via the App or at [email protected].
Prohibited uses. You may not use the child seat to transport animals, objects, or any child who does not meet the applicable product limits and requirements communicated by Lime.
Responsibility. To the extent permitted by applicable law, you are responsible for the safe transport of the child and for ensuring compliance with applicable traffic and safety laws while using a bicycle with a child seat. By transporting a child, you confirm that you possess the legal authority to act on your passenger’s behalf and acknowledge that you understand and accept the terms of Lime’s User Agreement on their behalf.
Privacy. Lime does not require you to provide the child’s personal data to use a child seat, and we do not intentionally collect child personal data solely because you use a child seat.
5.9. Passenger Kits
The following additional rules apply when you use a Lime vehicle equipped with a passenger kit (a “Passenger Kit Vehicle”):
Permitted use: you may carry only one (1) passenger using a Passenger Kit Vehicle. Passenger kits may only be used on vehicles explicitly designated by Lime as equipped for that purpose.
- Eligibility: the passenger must:
be at least eight (8) years old;
be able to sit securely and use the equipment provided;
meet any applicable size, height, and weight requirements indicated in the App or on the Product.
Passenger kit use remains subject to the applicable product limits and requirements communicated by Lime. You are solely responsible for ensuring that these conditions are met.
- Safety requirements: you must ensure that:
the passenger remains properly seated at all times;
the passenger uses any footrests, handholds, or safety features provided;
the passenger wears a well-fitted helmet (helmets are not provided by Lime);
the heaviest passenger must ride in front;
your riding behavior is adapted to carrying a passenger (including increased braking distance, reduced speed, and careful maneuvering).
Pre-ride check: before each ride, you must check that the passenger kit (including seat, footrests, and any handles or supports) is properly installed and shows no sign of damage or abnormal condition. If any issue is identified, you must not use the vehicle and must report it via the App.
Prohibited uses: you may not:
carry more than one passenger;
carry animals in place of a passenger;
transport cargo that interferes with the passenger or the safe operation of the vehicle;
use the passenger kit if any component appears damaged or unsafe.
Responsibility: you are solely responsible for the passenger and for ensuring their compliance with these Terms and applicable laws. Any breach of these Terms by the passenger will be deemed a breach by you. You possess the legal authority to act on the behalf of any minor passenger and acknowledge that you understand and accept the terms of Lime’s User Agreement on their behalf.
Interaction with other equipment: passenger kits may not be used in combination with child seats or other accessories unless explicitly permitted by Lime.
Compliance with applicable laws: you must comply with all applicable local laws and regulations relating to the transport of passengers.
6. Financial Terms
6.1. Pricing & Payment
Pricing model: You may use our Services on a per-ride, subscription and/or limited time offer basis (where such options are available).
Some rides may have a minimum fee that could be in addition to any applicable start/unlock fee. Before you start a ride, the App (or, an iOS/Android notification associated with the App) will display the applicable standard fees for your use of the Service (e.g., start/unlock fee, per minute fee, and/or minimum fee).
Any per minute charge applies to each minute or any part thereof, meaning that any minute that has commenced will be billed as a full and complete minute (e.g., 3:30 is rounded-up to 4 minutes).
If you reserve a vehicle, the per minute reservation rate (if applicable) runs from the time the reservation is confirmed until it is canceled, or until the vehicle is unlocked. The amount we charge may change depending on your location, weekday vs. weekend, and time of the day.
Please note that pricing is regional and may vary by time of day, weather or usage conditions, demand, etc. and Lime may change pricing for our Services, or the availability of certain incentives, subscriptions, etc., at any time in Lime’s sole discretion. We invite you to check our pricing regularly.
Taxes and charges. Our displayed pricing is inclusive of taxes (such as indirect taxes) and other applicable governmental charges. All of these will be charged to a payment method designated in your account. We will automatically charge and withhold the applicable taxes if required by law. All payments to us are made through a third-party payment processor.
In certain locations where we pay the municipality a fee in order to provide the Service to you, we reserve the right to pass a portion of this cost onto you. We will display the amount of such pass-through fees to you via the App before you start a ride.
Ride duration and end of trip. Ride pricing may be subject to certain technical or operational factors described herein. Your ride continues, and charges will continue to accrue, until you have successfully demonstrated via the App and the App confirms that the ride has successfully ended and the vehicle is locked. Ride termination may be delayed if you fail to follow the directions to end the ride in the App, by mobile network issues or other technical factors. If the App fails to confirm the end of your ride, you must promptly notify us at [email protected] or via the Help Center. You may be charged until the App confirms the ride has ended or until you have provided such notice; however, Lime will not charge you for additional ride time caused by a verified malfunction of the Lime App, Lime vehicle, or Lime systems.
Payment authorization. We may put a temporary hold on your debit/credit card account before you start a ride to verify your payment information is still valid and/or to verify your debit/credit card has the necessary funds to cover the fees, fines and other costs (as referred to in section “Fines and Fees” below) incurred for that ride. Pre-authorization is not a charge to your account, it is a hold on those funds. Pre-authorizations can reduce your available balance by the authorization amount until it is released or reconciled with the actual charge. You should contact your card issuer if you have additional questions about when an authorization amount will be removed from your statement.
Billing and payment obligations. From time to time, we may group charges for multiple rides or other Services into a single payment transaction. This means that a charge on your bank or card statement may reflect more than one ride, rather than a separate charge for each individual ride. You can review your ride history and applicable charges in the App.
Failed payments. If your payment method expires and you do not update your information or you cancel your account, you authorize us to continue billing, and you will remain responsible for any uncollected amounts. We reserve the right to retry billing all payment method(s) on file after any failed billing attempt. You will remain liable for all such amounts and all costs incurred in connection with the collection of these amounts, including, without limitation, bank overdraft fees, collection agency fees, reasonable attorneys’ fees, and arbitration or court costs.
If you fail to update your bank details in your account, you may not be able to use our Services until you have proceeded with the necessary updates.
Disputes. If you disagree with any charges we have made to your account, you must let us know as soon as possible after you have become aware of the issue. To resolve any disputed charges, we will need certain trip information, including the date and approximate start and end times of your trip.
Credits, bundles and Wallet minutes. Your account may display ride credits, bundles, or Wallet minutes, which are subject to the usage and expiration rules shown in the App, and which have no cash value and cannot be redeemed for money unless required by law.
6.2. Referrals and/or Promotional Codes
At various times we may provide referrals and/or promotional codes for discounted trips or other features on our Services, which may be subject to additional terms that we make available to you, and that you’ll need to carefully review and agree to if you’d like to take part in it. Please understand that these are one-time offers, are only redeemable via the App (unless otherwise stated in the promotion terms) and we may modify or cancel them at any time. Unless we state otherwise in the specific promotion terms, we limit these to 1 per user and account, they can’t be combined with other offers, they are not valid for cash, they will expire in accordance with their terms and are not transferable or permitted to be resold.
6.3. Subscriptions; Free Trials; Limited Discounts
We may offer our Services under different payment options, including without limitation free trials, subscriptions, limited-time offers, or other options. Some of these are offered by third parties, and we are not responsible for their products and services. Free trials may convert into paid subscriptions in accordance with the offer terms. The terms will be set forth in each offer for such Services. Please read the offer terms carefully before accepting them.
6.4. Fines and Fees
In the event of a breach by you of these Terms, we may charge you fees, fines, or other costs. Riding behaviors that violate this User Agreement, applicable law, or local operating rules may be subject to a progressive enforcement program, which may include warnings, fees, temporary suspension, and permanent revocation of access to the Services. For example, you may incur fees, fines or other costs if you park a vehicle outside of the authorized parking areas as defined by each City or in breach of Lime's or the City’s parking regulations, breach national or local road safety laws and/or regulations while using a vehicle, leave a vehicle outside the service area, use a vehicle in a prohibited area, or cause damage or loss to a vehicle. We will communicate to you the amount of such a pass-through fee before you start a ride. By agreeing to these Terms, you agree that we may charge these amounts to the payment method(s) indicated in your account, and we may need to contact you for additional information.
In addition, when you are using our Services, you must comply with the laws that apply to you. It is your sole responsibility to take note of all laws and regulations and to regularly update your knowledge of them. If you or we receive a ticket or a fine, cause a vehicle to be towed and/or impounded or receive any other fees as a result of your ride, you’ll be responsible for the amount of the fine or fee, plus the associated costs (e.g. the storage rate fee for the impounded vehicle and any administrative costs), except in the case of a breach of our obligations. If a ticket or fine seems to have been issued inappropriately or illegally and we decide to appeal it, we may charge you an administrative cost, at or around the time the ticket or fine is incurred, and may charge you for the ticket or fine at a later date, if the ticket or fine turns out to be legally justified. By agreeing to these Terms, you agree that we may charge these amounts to the payment method(s) indicated in your account. We cooperate with all governmental officials and/or agencies in their enforcement of the applicable laws, and for expediency we may pay amounts you owe on your behalf and provide any necessary information requested or required by the applicable government agencies. If we do so, you are required to pay us back and you may be required to pay a reasonable administrative fee plus any applicable costs associated with third party collection or administrative agents if we have to use them to resolve the issue. We may need to contact you for additional information. If you have any concerns please contact [email protected].
7. Consumer cancellation rights for subscriptions
As a consumer, you have a statutory withdrawal right and you have the right to cancel a subscription within 14 days after the date we send you the confirmation of our acceptance of your subscription request. However, you acknowledge that we start provision of the subscription Services immediately following this confirmation (which, by registering for a subscription, you request us to do) and that if you cancel within the 14-day period then the charge you pay us (and which we will deduct from any refund otherwise due to you) will be proportionate to number of days in the month through which the Subscription Services have been provided.
To cancel a subscription, please contact us at [email protected] and provide your name, address and order preference. The cancellation form you can use, without being obliged to, is at the end of these Terms. Details of the consumer rights described above, and an explanation of how to exercise them, are provided with our confirmation of acceptance of your subscription. Nothing in this section affects your legal rights.
8. Limitation of Liability
When we use the term “Released Parties” in these Terms, we mean (i) us and our affiliates and subsidiaries and our and their respective owners, managers, officers, employees, directors, agents, representatives, successors, assigns, licensees, distributors, vendors and third parties with whom we authorize or otherwise partner with to distribute, market or otherwise commercialize the Services, (ii) municipalities and public entities (including all of their respective elected and appointed officers, officials, employees and agents) which authorize us to operate any of the Services, and (iii) to the extent you access the Services using a third party application, website, content, product or service, that third party and all of its affiliates and subsidiaries and each of their respective owners, managers, officers, employees, directors, agents, representatives, successors and assigns.
Nothing in these Terms shall limit or exclude the Released Parties' liability to you:
for death or personal injury caused by the Released Parties’ negligence;
for fraudulent misrepresentation;
for breach of any term implied by the Consumer Rights Act of 30 May 2014/Ustawa z dnia 30 maja 2014 r. o prawach konsumenta and which, by law, may not be limited or excluded; or
for any other liability that, by law, may not be limited or excluded.
Subject to this section and to the extent permitted by applicable law, if you are a consumer and not a business customer, in no event shall the Released Parties be liable to you for any indirect or consequential losses or loss of data, and if you are a business customer, in no event shall the Released Parties be liable to you for any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses.
The Released Parties will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control.
Our products are machines and there is inherent risk associated with using them, including due to malfunction no matter how well they are maintained. These risks are not always obvious, and they may cause property damage, injury or even death to you or others. Subject to the above, by using our services, you agree that you understand these risks, that it is your responsibility to use our services safely. You are responsible for any harm you cause to other people or property (unless something we did or didn’t do was the actual cause of such harm).
9. Your responsibilities
Subject to the liability limitations and exclusions set out above, you agree that you are responsible for any and all claims, actions, damages, demands, and liabilities resulting directly from (i) your breach or violation of any of these Terms or any applicable law, (ii) any of the Released Parties’ use of your content discussed in the Intellectual Property section, or (iii) your violation of the rights of any third party. You agree that the obligations in this Section will survive any termination of these Terms, your user account or your access to our Services generally, without prejudice of any applicable statute of limitations.
10. Your Personal Information
Lime’s collection and use of your personal information in connection with the Services is set forth in Lime’s Privacy Notice found at https://www.li.me/en-po/legal/privacy-policy.
11. Intellectual Property
11.1. Our Limited License to You
Subject to these Terms, Lime grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to access and use the App and our related software and Services on or through your personal device solely for your use of our Services. Any rights not expressly granted herein are reserved by us and our licensors. You are not allowed to copy, modify, distribute, sell or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of the Services or software, unless laws prohibit these restrictions or you have our written permission to do so. Don’t do anything that places an unreasonably large load on our Services’ infrastructure, use any robots, spiders, scrapers or other automated means to access our Services, try to interfere with the proper working of our Service or attempt to bypass any of our security measures to access the Services.
11.2. Ownership
The Products and Services are Lime’s exclusive property, and your use of them does not transfer any ownership rights to you. Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access, and except for the limited license granted to you above, all rights therein (including all intellectual property) belong to us or our licensors. You may not use content from our Services without our express prior permission or as otherwise permitted by law. These Terms do not grant you the right to use any trademarks, branding or logos used in our Services or otherwise, including in any advertising or publicity or to imply our endorsement in any way. Please do not obscure or alter any legal notices displayed in, along with or in connection with our Services.
11.3. Content Provided by You
You may at times be invited to submit content to us (like a comment to a blog post, to participate in our communities or provide user tips). You retain ownership of this content but we ask that you make sure you have the right to submit it to us in the first place, because when you submit it, you give us (and those we work with) a worldwide license to use, host, store, reproduce, modify, create derivative works, communicate, publish, publicly perform, publicly display and distribute it on our websites and/or App for the purposes of improving the user experience and our Services as well as your name, voice and/or likeness if also submitted (like if you take a selfie when using a Product) and to the extent permissible by applicable law. This license continues even if you stop using our Services and for a period of time of 10 years after termination of this Terms. If you submit feedback, suggestions or other information about our Services, we may use the same without obligation to you. Any content you submit is deemed non-confidential.
Do not submit any content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful or otherwise offensive (we will be the judge of whether your content meets any of these descriptions). The same goes for “spam” or unsolicited advertising. Submission of any of the above may result in suspension or termination of your user account, including where required by law). We have the right, but not the obligation, to review or monitor your content. We may also have to remove your content at any time for any reason without notice each time we become aware that such content is unlawful.
11.4. Third Party Services and Content
The Services may be made available or accessed in connection with services and content (including advertising) controlled by third parties with different terms of use and privacy policies. We don’t endorse these third party services and content and we are not responsible or liable for any of their products or services. Additionally, Apple Inc. and/or Google, Inc. will be a third-party beneficiary to these Terms if you access the Services using applications developed for Apple iOS or Android mobile devices, respectively. These third party beneficiaries are not parties to these Terms and are not responsible for the provision or support of the Services in any manner. Your access to the Services using these applications or devices is subject to terms set forth in their respective terms of service and privacy policies.
12. Network Access and Devices
You are responsible for obtaining the data network access necessary to use the Services. Your mobile network's data and messaging rates and fees may apply if you access or use the Services from your device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services (including the App) and any updates thereto. We do not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices that are not included in the abovementioned list. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications, which are not derived from our Services. By using the App, you consent to the installation of updates and upgrades and agree that the App may automatically communicate with Lime’s servers to provide functionality, record metrics, and collect information as described in our Privacy Notice.
13. General
You may not assign these Terms without our prior written approval (except as required by applicable law). We may assign these Terms without your consent to a related or affiliated entity or in the event of a sale of all or substantially all of our assets, stock or business, or to a successor by merger. Any purported assignment in violation of this paragraph is void. No joint venture, partnership, employment or agency relationship exists between you and us as a result of these Terms or your use of our Services. If any provision of these Terms is held to be invalid or unenforceable, that provision shall be struck and, unless such provision was a determining element of the commitment of the parties, the remaining provisions shall be enforced to the fullest extent under law. Our failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless we acknowledge and agree to it in writing, and it is not a waiver of our right to do so later. Force majeure events may prevent us from providing the Products and Services. Note that when we say “include” or “including” throughout these Terms, we really mean “including, but not limited to” but do this for ease of reading. Provisions that by their nature are intended to survive the termination of these Terms or your use of the Products and Services will survive.
14. Applicable Law and Disputes
These Terms shall be governed by Polish law. Nothing in these Terms limits any mandatory rights you have under applicable consumer protection laws.
The European Online Dispute Resolution platform http://ec.europa.eu/consumers/odr/ provides information about alternative dispute resolution which may be of interest to you. It is your choice to use it if there is a dispute regarding these Terms that cannot otherwise be resolved.
Language. The controlling language of these Terms is Polish. Any translation of these Terms is provided solely for your convenience and will not be binding on the parties. In the event of any conflict or inconsistency between the Polish language version and any translation, the Polish language version will prevail to the maximum extent permitted by applicable law.
Model Withdrawal Form
If you wish to withdraw from these Terms, you may use the form below. Please fill in this form and send it back to us at the following address, Lime Technology Sp. z o. o., Tytusa Chałubińskiego 8, 00-613 Warszawa, Poland:
Model Withdrawal Form
To : Lime Technology Sp. z o. o., Tytusa Chałubińskiego 8, 00-613 Warszawa, Poland, [email protected]
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date: (*) Delete as appropriate