Detroit

Communities thrive when people can seamlessly access jobs, retail and community. That’s why we’re dedicated to providing sustainable transportation to all, regardless of income. Lime Access is our industry-leading affordability program, providing discounted rides to those who qualify. It also includes text-to-unlock and cash payment services to reduce the impact of the digital divide and ensure smartphones and credit cards are never barriers to sustainable transportation. See if you’re eligible and sign up for Lime Access here.

No smartphone? No problem! We offer a text-to-unlock to ride with Lime. Just locate a vehicle and text “UNLOCK” to 415-463-3473 and follow the texted instructions. If you don’t have access to any mobile device, please reach out to our local customer service to learn about the options we have available.

Lime has options for riders without bank accounts or credit cards. All these payment options are the same price as payment by credit, and there are no fees or surcharges to use the cash payment option. There also is no change in the standard reserving, unlocking, locking, and parking processes when paying with cash.

• Cash Payment: Go to web.lime.bike/limeaccess, enter your 10-digit phone number, and bring a pay slip to a Pay Near Me participating store.

• PayPal: Riders can add credit to their Lime account balance using PayPal. Since 2021, over 300,000 payment transactions for Lime rides have been via PayPal. Globally, Lime riders have taken 15 million trips using PayPal.

• Prepaid Debit Cards: All riders can use prepaid cards just like a credit card, or can call our local team to have their card connected to their account.

• Uber Gift Cards: Riders can purchase Uber gift cards at thousands of retailers for cash, then use the cards to reserve and pay for Lime devices through our exclusive Uber integration. Riders who book through Uber are prompted with a Lime scooter when riders request a journey within our service area, and payment takes place through their Uber account.

Lime Assist is a first-of-its-kind program aimed at extending access to shared electric vehicles for persons with varying abilities. Lime Assist offers access to our accessible vehicles on demand and at no cost. Riders can make a reservation on our website, where they select a vehicle and drop-off time. Lime then delivers the vehicle to a rider’s door and picks it up 24 hours later when they are finished using it. Reserve a Lime Assist ride here.