Lime in Portland
Founded in 2017, Lime is the largest and most experienced micromobility operator in the world. We serve more than 230 cities in over 30 countries, deploying more than 200,000 e-bikes, e-scooters, and adaptive vehicles every day. Lime riders have taken more than 300 million rides – 99.97% of which have been incident-free globally – saving over 3.1 million tons of CO2 from the atmosphere.
Lime has been a consistent partner of the City of Portland since 2018. In Portland, riders have taken over two million journeys covering nearly 2.5 million miles, saving 211 tons of CO2 - the equivalent of avoiding over half a million motor vehicle trips. Our mission to provide transportation that is safe, equitable, and sustainable aligns with PBOT’s goals as stated in the New Mobility Snapshot report, including reducing local carbon emissions by 40% and providing tools to move people around the City efficiently. We also align with the City’s goals of doing this safely - so much so that we have already implemented lock-to across our Portland fleet.
Rider tips in Portland
Riders must be 18+ years old and must wear a helmet.
Sidewalk riding is prohibited.
Ride in bike lanes whenever possible.
Don’t bring scooters on public transit.
Only one rider per scooter.
Never lock your scooter to orange BIKETOWN racks or blue transit stops.
Never lock to private property.
Only lock to public bike racks, street signs, and out of the public right-of-way.
Riding and parking in all parks is prohibited.
Never drink alcohol and ride.
Yield to pedestrians walking and biking.
Violations may result in additional charges and platform suspension.
Guidance for safe riding is always accessible through the Help Center in the app and via our Safety Center. Lime also provides free helmets to riders - just email [email protected] with your request.
Lime costs $1 to unlock, then $0.35 a minute to ride. Check to see if you qualify for discounted rides through Lime Access or free rides through Lime Able.
Visit our dedicated page for more information on insurance.
Please read our user agreement for information on liability.
Users in the United States can request their data by reaching out to Lime by email at [email protected] or by mail at Neutron Holdings, Inc. 85 2nd Street, San Francisco, CA 94105 USA.
To file a claim, speak with a customer service representative at 1-888-546-3345 or email [email protected]. Please also read our user agreement for more information.
Go to our Help Center to submit a request or call 1-888-546-3345 to speak with a customer service representative.
Lime Access in Portland
Lime Access is our global equity program that provides discounted rides to eligible residents. It is part of our core mission to provide sustainable transportation options to all. In Portland, eligible residents get five free 30-minute rides per day, then pay just $0.50 to unlock, $0.07/minute - and rides starting in East Portland are automatically 50% off for all riders.