"How do I know if a vehicle is swap-eligible?"

" When selecting a vehicle on the map, look for vehicles with the lightning bolt icon on them in the Lime App. This means that their battery can be swapped. "

"Where will Swapstations be located?"

" Lime partners with local businesses to house Swapsations around the city. Riders can swap batteries as long as these businesses are open. Lime will only offer the opportunity to swap during business hours so that riders are not routed to a closed business. Swapstations can be identified as a yellow lightning bolt on the app. "

"Am I charged for the time it takes to swap a battery?"

" No, your ride will be automatically paused to allow you time to remove and swap the battery. Once the new battery is inserted, your ride, and billing, resume. From there, you can continue riding, pause your ride again, or end your ride. "

"What do I do if I am having difficulty swapping the battery?"

" Tap \u201cHaving Trouble?\u201d in the Lime app to find information that will help you troubleshoot any issues. If you continue to have trouble, we can cancel the process and you can resume your ride. "

"What is the incentive provided and how do I use it?"

" We are testing different incentives, but in general it should cover the cost of an average ride. The incentive is applied to the \u201cpromotions\u201d section of the app, and you will have the option to apply it on any upcoming ride you choose. "

Swapstation Riders

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Swapstation Riders

Swapstation Riders

What are Swapstations?

Our Swapstations are charging points that power our vehicle batteries. They help to reduce the distance our operations vehicles need to travel by distributing our battery charging across the city. It results in less energy consumption for our service. If you swap a low- or no-power battery at a SwapStation, we’ll reward you with free ride credits. The more battery swaps you make, the more free rides you get! It’s simple, fast, and easy to make an impact, today.

How does it work?

Choose a vehicle with a swap icon
Go to a SwapStation & swap the battery using our in-app instructions
Get your reward in your account & help reduce congestion.

Find out more about Swapstations for Riders

Get in touch

FAQ

When selecting a vehicle on the map, look for vehicles with the lightning bolt icon on them in the Lime App. This means that their battery can be swapped.
Lime partners with local businesses to house Swapsations around the city. Riders can swap batteries as long as these businesses are open. Lime will only offer the opportunity to swap during business hours so that riders are not routed to a closed business. Swapstations can be identified as a yellow lightning bolt on the app.
No, your ride will be automatically paused to allow you time to remove and swap the battery. Once the new battery is inserted, your ride, and billing, resume. From there, you can continue riding, pause your ride again, or end your ride.
Tap “Having Trouble?” in the Lime app to find information that will help you troubleshoot any issues. If you continue to have trouble, we can cancel the process and you can resume your ride.
We are testing different incentives, but in general it should cover the cost of an average ride. The incentive is applied to the “promotions” section of the app, and you will have the option to apply it on any upcoming ride you choose.