Lime Cash Terms

Lime Cash Terms

Thanks for being a loyal Lime user. In connection with the Services, you may load, activate, or otherwise use Lime Cash, which is subject to these terms and conditions and Lime’s User Agreement, the terms and conditions of which are expressly incorporated by this reference (together, the “Lime Cash Terms”). Any undefined, capitalized terms will have the meaning set forth in the User Agreement. Lime Cash is offered to you by the Lime entity who provides you with Services under your User Agreement (“Lime”). By loading, activating, or otherwise using Lime Cash, you expressly acknowledge that you understand and agree to these Lime Cash Terms.

Lime Cash is a load amount value in the form of a prepayment made by you through the
Services, including without limitation the Lime Application (“Lime App”). Lime Cash may only be used and accessed through the Services, and may be used to pay for unlock fees, reservation fees, and per-minute charges for rides on Lime vehicles that you request through the Services, to reimburse Lime for any ticket or fine issued due to your use of the Services, for which Lime pays on your behalf, and as otherwise set forth in the Lime Cash Terms (collectively,"Charges"). Any additional “Charges” or uses for Lime Cash may be announced through the Services and/or electronically.

Lime Cash may only be loaded in your local currency and can only be used in your country. Lime Cash is personal to you and cannot be gifted or otherwise transferred to another party. Lime Cash does not expire before legal periods of limitation, and its purchase and use are not subject to any fees.

If you have a positive Lime Cash balance and wish to delete your Lime account or otherwise seek a refund, you may be eligible for a refund of your Lime Cash balance. You may request a refund by contacting the Lime Help Center at https://help.li.me/hc/requests.... Any processed refund may incur a handling fee of 10€ (or the local currency equivalent). If your Lime Cash balance is below 10€ (or the local currency equivalent), we may advise you to use the Lime Cash balance for Charges.

From time to time and at Lime’s discretion, Lime may add Lime Cash to your Wallet in
connection with a promotion, contest, or other program, without any purchase from you.
Such promotional amounts are non-refundable.

Once you load Lime Cash into your Wallet, Lime Cash will automatically become your
primary source of funds for the Charges. To use Lime Cash, you must always maintain a valid alternative payment method in your Lime App. For clarity, Lime Cash cannot be used to pay for all goods and services requested through the Services. Excluded categories include without limitation any Charges incurred outside your country, fees for Lime Access or LimePass, and for products or services accessed outside of the Services. You authorize Lime to use your alternative payment method to pay for the amount of any Charges exceeding your Lime Cash available balance and for any Charges that are ineligible for use with Lime Cash. Lime reserves the right to expand, limit, or otherwise change the scope of goods and services that may be redeemed using Lime Cash with notice to you through the Services and/or electronically.

Lime may withhold or deduct Lime Cash from your account where Lime detects the Lime Cash was earned through fraudulent behavior or in connection with activity that violates the User Agreement. If Lime cancels or terminates access to your Lime Cash funds for violating the User Agreement, your right to use the funds in your Wallet immediately ceases. Lime may also suspend or otherwise limit your access to your Lime Cash funds and/or the Services if Lime reasonably suspects fraudulent, abusive or unlawful activity associated with your Lime account, or to confirm your identity before Lime allows use of your Lime Cash in order to comply with applicable laws. If your Lime Cash balance is suspended, your alternative payment method will be used for any Charges incurred. Further, Lime may permanently suspend or otherwise limit your access to your Lime Cash funds if fraudulent, abusive or unlawful activity is verified with your Lime account.

You may load Lime Cash as a one-time load, or you may enable the Lime Cash Auto-Reload feature in your Wallet. If at the time of your purchase of Lime Cash, Lime issues you supplemental or bonus value as a promotion, you will continue to get such supplemental or bonus value with each Auto-Reload, provided that Lime reserves the right to modify at its sole discretion the amount of such supplemental or "bonus" value portion of Lime Cash at each Auto-Reload, subject to applicable law and provided further that a lowering of the amount of promotional value you receive upon Auto-Reload will be accompanied by notice to you and an opportunity to turn off the Auto-Reload feature. The total amount of your current Lime Cash balances will appear as an aggregate balance in the Lime App. Once Auto-Reload is enabled, Auto-Reload will remain active and you authorize Lime to automatically charge your payment method for a new load each time your Lime Cash reaches 0€ (or the local currency equivalent), for the amount you selected. You can disable the Auto-Reload feature in the Wallet tab in the Lime App.

Lime is not responsible for, and will not replace, lost, stolen or inaccessible Lime Cash funds.

In the event we modify these Lime Cash Terms such that they materially adversely affect you, we will notify you of these changes through the Services and/or electronically. The changes will be deemed to be approved unless you object within 30 days of receiving such notification. If you object, you may terminate your use of Lime Cash and/or the Services. The modified Lime Cash Terms shall be deemed to have been approved if you do not exercise this right of termination. If the prices are adjusted accordingly due to an increase in value added tax to your disadvantage, you are not entitled to object.