"How do I use parking pins ?"

" To end a ride in a parking pins zone (like Britomart), locate the parking pin on the map in the app > place the scooter within the geofence of the parking pin > end ride. "

"Is Lime responsible for vehicles being parked in the wrong place?"

" It is encouraged that the riders inspect the vehicle before starting any trip. If riders see any signs of damage or concern for safety, they are able to contact support+nz@li.me or call 0800467001 to report and choose a different vehicle for the trip. "

"Can I use a Lime Scooter or Bike if I have had Alcohol?"

" Just like driving a car, laws regarding operating a vehicle under the influence apply and riders must be under the legal drinking limit when using a Lime. Don\u2019t Drink and Ride. "

"Are helmets supplied with the vehicles ?"

" All our vehicles are supplied with helmets. If there is no helmet present, please use another vehicle with one. All bike riders need to have a helmet on by Law. "

"Why is my scooter so slow in the Auckland CBD?"

" As Auckland CBD is a high-density area, the top speed of Lime scooters has been restricted to 15km\/h in Auckland CBD to keep riders and pedestrians safe. "

Lime
Locations
Auckland

Auckland

E‑scooters and E‑bikes in Auckland

Lime is the longest-serving micro-mobility company in Australia and New Zealand, with broad experience operating across many of the region’s most prominent cities.

Our riders love to #RideGreen in Auckland on e-scooters and e-bikes to make the most of buzzing Britomart, heading to dinner in Ponsonby, exploring the Viaduct or for visiting friends and family in the City of Sails.

FAQ in Auckland

To end a ride in a parking pins zone (like Britomart), locate the parking pin on the map in the app > place the scooter within the geofence of the parking pin > end ride.
It is encouraged that the riders inspect the vehicle before starting any trip. If riders see any signs of damage or concern for safety, they are able to contact [email protected] or call 0800467001 to report and choose a different vehicle for the trip.
Just like driving a car, laws regarding operating a vehicle under the influence apply and riders must be under the legal drinking limit when using a Lime. Don’t Drink and Ride.
All our vehicles are supplied with helmets. If there is no helmet present, please use another vehicle with one. All bike riders need to have a helmet on by Law.
As Auckland CBD is a high-density area, the top speed of Lime scooters has been restricted to 15km/h in Auckland CBD to keep riders and pedestrians safe.

Rules of the Road in Auckland

Take our Rider Safety Quiz and receive a discount on your next ride!

Rider Safety Quiz

Parking in Auckland

Park correctly to create a safe experience for everyone.

✅ Park to the side of footpaths, without blocking businesses, or emergency exits.

❌ Never park in the middle of footpaths, cycleways, on the road in a way that would hinder pedestrian traffic.

Lime Access in Auckland

Lime Access is our global equity program that provides discounted rides to eligible residents. It is part of our core mission to provide sustainable transportation options to all. In Auckland, eligible residents get 50% off rides.

Find out more

Our Partner

World Wildlife Fund (WWF)

Lime and World Wildlife Fund are joining forces in the fight against air pollution and climate change. You can help! Click start donating and each time you ride, we'll round up the cost of your trip to the nearest dollar and donate the difference to WWF in support of healthier, more sustainable cities. Small Donations = Big Impact.