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Lime Guidelines for Service of Legal Documents and 3rd Party Data Requests

The following guidelines are intended to inform private parties, including civil litigants and criminal defendants, about the legal process for seeking records from Lime. These are merely guidelines, and this information may change at any time.

These guidelines apply to non-law enforcement requests. For law enforcement requests, we recommend browsing:

What is Lime and what records do we have?

Lime is a technology company that has developed an app that provides users (riders) with access to transportation rentals. More details about our services are available here. We store, use, and maintain information as described in our Privacy Statement and our Terms of Use.

Where does Lime accept service of legal documents?

U.S.

We generally require that all legal documents (including complaints and subpoenas) be served on our registered agent for service of process. The name and current contact information for the registered agent in each state are available online here: https://ct.wolterskluwer.com/sop-locations.

Our registered agent will accept service only if the entity to whom the document is directed matches the name of the entity registered with the Secretary of State (e.g., “Neutron Holdings, Inc.”), and our agent is authorized to accept service on behalf of that entity. Our acceptance of legal process does not waive any legal objections we may have and may raise in response.

Outside the U.S.

Outside the U.S., documents should be directed to “Lime B.V.” We generally require that all legal documents be served at the following address:Kingsfordweg 151, 1043 GR, Amsterdam, The Netherlands. Our acceptance of legal process does not waive any legal objections we may have and may raise in response.

What legal process does Lime require before providing data to private parties?

U.S. Requests

We generally require a valid subpoena issued in accordance with applicable law before we can process private requests for information. We require non-law enforcement subpoenas to be served through our registered agent for service of process. The name and current contact information for the registered agent in each state are available online here: https://ct.wolterskluwer.com/sop-locations.

Our registered agent will accept service only if the entity to whom the request is directed matches the name of the entity registered with the Secretary of State (e.g., “Neutron Holdings, Inc.), and our agent is authorized to accept service on behalf of that entity. Our acceptance of legal process does not waive any legal objections we may have and may raise in response.

Non-U.S. Requests

Non-U.S. requests should be directed to “Lime B.V.” We generally require a valid request issued in accordance with applicable law before we can process private requests for information. We require requests to be served by registered mail to the following address: Kingsfordweg 151, 1043 GR, Amsterdam, The Netherlands. Our acceptance of legal process does not waive any legal objections we may have and may raise in response to the request.

What form of requests does Lime require, and how are requests processed?

We review each subpoena or data request for facial and substantive validity, and will reject requests that are not facially and substantively valid. Among other things, we require requests to be narrowly tailored, and will reject overly broad, vague, or unduly burdensome requests. Before making a request, please check to see if the information sought is publicly available.

In order to make sure your request is valid, we ask for the following:

  • A sufficiently narrow/defined time period, and the specific data requested within that time period
  • A specific identifying reference (i.e., you must uniquely identify a user or Juicer, ideally by more than just a name)
  • Your contact information (i.e., name and email address and/or phone number)

When we determine that we are required by law to disclose data, we will search for and disclose data that we are reasonably able to locate and retrieve.

Note: We will not respond to emergency requests received from non-law enforcement officials. Non-law enforcement officials aware of an emergency situation should immediately and directly contact local law enforcement.

Does Lime provide a certificate of authentication or expert testimony?

We may provide a certification from our records custodian but are generally not able to provide in-person or expert witness testimony.