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Legal Bases

Under European data protection law, we are required to specify the purposes for which we process your personal data and to have a legal basis to collect, use, share, and otherwise process information about our users. If you habitually reside in the European Economic Area, Switzerland or the United Kingdom, you have certain rights available to you. Some of these rights apply generally whereas other rights only apply depending on the legal bases Lime relies on to process data.

Legal Bases

To provide the Lime Services

As described in the User Agreement, the Services cannot be provided, and the User Agreement cannot be performed, without Lime processing data about you including location data. For example:

With your consent

We ask for your permission to process your information for certain purposes and you have the right to withdraw your consent at any time. We rely on your consent in the following situations:

On other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.

When we process the data you provide to us based on your consent, you have the right to withdraw your consent at any time.

Legal obligation or for the establishment, exercise or defence of legal claims

We share and otherwise process information where we have a legal obligation to do so. The categories of data will depend on the specific factual circumstances but could include sharing your account information, such as Lime user identifier, name, email address, telephone number, date of birth, driver's license, trip data and location data. Where legally required, we share information:

To protect vital interests

We process data where it is necessary to protect an interest which is essential to someone's life or to protect any person from serious injury. The categories of data and processing involved will depend on the specific factual circumstances, for example this could include processing information to combat harmful conduct both on and off of our Services.

Carrying out a task in the public interest

Where envisaged by EU law or the law in an EU Member State, Switzerland or the United Kingdom, we may process data in the public interest. This may include protecting against harm and undertaking research for social good and typically, the categories of data and processing involved will depend on the specific factual circumstances.

For the purposes of our legitimate interests

We process your information where it is necessary for our legitimate interests, or those of third parties, while applying appropriate safeguards that protect your privacy, rights and interests. We do this to:

You have the right to object to, and seek restriction of, our processing of your personal data based on our legitimate interests. You can exercise your right to object by emailing us at